Disclaimer: This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described and may be amended at any time at the sole discretion of the Employer.

Job Title:

Level II IT Technician

Reports To:

IT & MSP Manager

Salary Range:

$72,500 - $82,500

General Purpose of Job:

This is an in-office and field service installation role responsible for the successful installation and end-to-end management of assigned tasks, focused on delivering on company standards, every time, based on Techmenity’s company principles document.

Essential Functions:

• Provide attentive and proactive installation, support, feedback, and accountability to projects assigned by the IT & MSP Manager.
• Lead by example, holding yourself to higher standards while supporting company initiatives.
• Contribute to a dynamic and creative work environment where employees are trusted to communicate openly, perform at their highest level, make valuable contributions to the team, and meet rigorous expectations.
• Lead and execute assigned IT projects from conception to completion. Including but not limited to:
  • Installation, implementation, maintenance, and quality control of assigned installation projects.
  • Provide project updates and progress reports regularly.
  • Create and maintain all project-related documentation following Techmenity company guidelines.
  • Verify work performed meets company standards/principles, including proper testing and client tutorials
• Create and maintain meticulous project-related documentation, including client systems and job details.

Knowledge, Skills, and Experience:

• Self-management with a process-oriented mindset
• Successful experience in managing up, down, and across.
• Friendly and precise communication skills, both written and verbal.
• Enjoy teamwork, collaboration, and independent project work.
• Easy adaptability to a wide range of clients and job sites.
• Thrive in problem-solving and creative solutions.

Preferred Technical Skill Level

• 3+ years experience repairing/troubleshooting/diagnosing equipment such as: printers, phones, computers, networking equipment, and other common home and office equipment.
• 2+ years experience with network terminations, punch downs, and cable toning and testing
• 1+ years Azure Active Directory and/or Active Directory Domain Services
• 1+ years Google Admin/Microsoft Admin Platform
• 1+ years using an Identity and Access Management (IAM) such as Okta, Ping, OneLogin.
• 1+ years working with Box, SharePoint, Lucid chart, Dropbox or another Document Management System
• 1+ Years of experience with Routers, Switches and Access Points
• Demonstrated experience with network terminations, punch downs, and cable toning and testing
• Experience analyzing and managing Endpoint Detection and Response
• Experience with VoIP and hardware. (Yealink,Poly, etc…)
• Experience with device Management with Microsoft Intune/EndPoint Manager
• Exposure to Virtual Environments (Virtualbox, VMware)
• Experience managing company SSL Certificates, domain names and DNS records.
• Experience configuring and maintaining VPN’s (site to site, client)
• Experience managing Lastpass or other password managers