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Technical Support

Technamo LLC

Technical Support

Richmond, VA
Full Time
Paid
  • Responsibilities

    Job Description

    Technical Support

    Richmond, VA

    9 Months

    *local candidates strongly preferred

    *ONLY in-person interviews will be conducted, NO Skype, NO exceptions

    IT Support Technician to provide Audio Visual (AV), Video Teleconferencing (VTC), and end user support services

    DUTIES AND RESPONSIBILITIES:

    • Provides technical support for VTC conference call monitoring, performance reports, troubleshooting of AV/VTC issues and audio/video conferencing related issues

    • Install and configure VTC codec equipment and support of desktop or room based VTC suites

    • Upgrade current software and hardware already in operation

    • Works directly with customers to assist in setup/break down and operation of electronic presentations via audio/video conference equipment

    • Works directly with customers to assist in managing and fixing desktop, laptop, tablet, mobile device and printer issues

    • Schedule, setup, monitor point-to-point, multi-point, dry run, and ad-hoc audio/video conference

    • Performs video camera and audio recordings

    • Performs media editing for customer playback, archiving, and publishing final formats to support special events and conferences as video production team

    • Sets up and operates audio system for live events and ceremonies, and assist video production requirement

    • Train techs and end users to operate AV/VTC equipment

    • Conducts site surveys to establish AV/VTC equipment customer requirements

    • Must be able to lift and/or carry no more than 50 pounds of AV/VTC equipment

    • Job requires some travel and overnight stays

    REQUIRED EXPERIENCE:

    At least four years current experience

    REQUIRED SKILLS:

    Windows 7/10, Microsoft Office, Project, Visio, SharePoint, MAC & PC Audio/video editing software

    CERTIFICATIONS DESIRED:

    Crestron, Cisco/Tandberg, Polycom, Microsoft

    Skills:

    Install and configure VTC codec equipment and support of desktop or room based VTC suites, Windows 7/10, Microsoft Office, Project, Visio, SharePoint, MAC & PC Audio/video editing software, High Level of Customer Service


    Thanks,

    Santosh,

    santoshp(at)technamo(dot)com