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UMW - Technical Support 2 (646387)

Technamo LLC

UMW - Technical Support 2 (646387)

Fredericksburg, VA
Full Time
Paid
  • Responsibilities

    Job Description

    Company Description TECHNAMO is a niche, young & dynamic IT service provider, VA SWaM certified, Microsoft Cloud Certified Partner, focused on providing IT Solutions & Services to government and commercial companies.

    TECHNAMO is a Tier-I Contractor to provide IT Services to the Virginia govt. agencies (70+ entities) and contracted to provide services to state govt. New Jersey, Pennsylvania, Arkansas, Delaware, and Maryland govt. agencies.

    CONTACT US: Chowdary email: Lchowdary@technamo.com Ph: 703-957-6871, www.technamo.com

    Job Description This is a technical position in IT Support Services (ITSS) providing computer hardware and software support to the UMW community by configuring, upgrading, and repairing university-owned computers, including desktop and laptops (PC and Mac), printers, mobile devices, software packages, etc.

    The individual configures personal computers to access the university wired and wireless networks. This position provides in-person, phone-based, or remote support to users following established university and departmental procedures. This position performs duties located on any UMW campus or affiliated entity. They will be responsible for configuring and installing all University-owned systems following all established policies and procedures. Also will install software on University-owned equipment, adhering to licensing restrictions and UMW policy. Will be required to work independently with limited supervision to complete all tasks.

    3-5 years of required experience with:

    • Demonstrated skills in the troubleshooting and repair of desktop computers, printers, and peripherals. • A positive customer-service philosophy. • Good documentation and communication skills. • Considerable experience supporting user technical issues with various computing hardware, software, and peripherals including troubleshooting repairing installing, upgrading and networking. • Experience connecting devices to wired and wireless networks, Microsoft AD • environments. • Experience with Windows and/or Mac operating systems.

    PREFERRED: • A+, Network+, Dell, Apple, Crestron, or other technical certification(s). • Ability to positively interact with a diverse population including faculty, staff, students, and peers in a higher-education environment. • Demonstrated ability to work effectively as part of a team and individually.

    If offered the role: The technician is also required to follow UMW’s COVID-19 mitigation policy, MMDC (Monitor, Mask, Distance, Clean). Information on these requirements can be found at the following link:

    https://www.umw.edu/advisories/coronavirus/

    REQUIRED SKILLS: Exp supporting user tech issues w/various computing HW, SW, and peripherals including troubleshooting, repairing, installing, upgrading, & networking – REQUIRED 4 YEARS. Experience connecting devices to wired and wireless networks, w/in Microsoft AD environments. – REQUIRED 4 YEARS. Experience with Windows and/or Mac operating systems – REQUIRED 4 YEARS. A+, Network+, Dell, Apple, Crestron, or other technical certification(s) – HIGHLY DESIRED 4 YEARS. Ability to positively interact with a diverse population including faculty, staff, students, and peers in a higher-education environment – HIGHLY DESIRED 4 YEARS. Demonstrated ability to work effectively as part of a team and individually – HIGHLY DESIRED 4 YEARS.

    Additional Information All your information will be kept confidential according to EEO guidelines.