Job Description

Resource Manager for the PMO, assisting 12 Project Managers (PMs) with the use of Microsoft Project On-Line to manage an agency portfolio of 134 projects.

Provide technical assistance to 12 PMs in the use of MS Project and specifically to manage resource allocation for individual projects, understand, monitor, and maintain individual team capacity/demand in the context of the larger agency resource pool (including regular forecasting). Perform all project resource assignments for the teams, performing project standard execution reviews, performing project health checks, and execute project stage gates according to the standard project delivery framework. Monitor team performance metrics, assist PMs with escalations when critical milestones are not met.  Design and develop the project work breakdown structure templates and establish appropriate management controls to ensure successful project delivery. Define resources and the schedule for the implementation of the project. Detect and solve project issues effectively. Recognize areas for internal improvement and developing plans for implementing them. Ensure all the measures comply with agency standards and procedures. Serve as a single point of contact for MS Project issues/questions.

Provide fast and useful technical assistance on projects. Answer queries on basic technical issues and offers advice to solve them. Have good technical knowledge of MS Project and be able to communicate effectively to understand the problem and explain its solution. Must be customer-oriented and patient to deal with difficult customers. The goal is to create value for clients that will help preserve the agency's reputation and business.

Ability to present metrics to key stakeholders. Excellent oral and written communication skills. Must be able to communicate orally and in writing - across functions and teams, up and down the chain of command. Listening and gathering customer/user inputs, simplifying complex topics for non-technical audiences, and preparing quickly pointed summaries for executives and stakeholders. Strong analytic skills Strong good leadership skills Strong organization and customer service skills. Extensive experience and judgment to plan and accomplish goals. Strong technical capability.

REQUIRED SKILLS: Substantial IT Project Management experience, or relevant business or team leadership. – Required 8 years. Experience with projects in multiple technologies, functions (e. g. transaction management, risk management, etc.), and industries. – Required 8 years. Experience managing geographically distributed and culturally diverse work-groups. – Required 8 years. Proven experience keeping projects on time and within budget. – Required 8 years. MS Project 2016 Online – Required 8 years.

Additional Information

All your information will be kept confidential according to EEO guidelines.