JOB LEVEL
P30
EMPLOYEE ROLE
Individual Contributor

As large enterprises invest in Adobe, we are in need of strategic and high-powered technical talent to help our largest customers navigate their operational needs across the Adobe Experience Cloud solutions. Our Technical Account Managers (TAM) build, develop, and maintain one-on-one relationships with our world-class customers. They produce and deliver a prescribed set of technical services specifically crafted to help them maintain operational health, while adopting new solutions and functionality to increase their value-realisation.

A person in this role possesses customer-facing and interpersonal skills that enables you to represent Adobe best within a customer’s ecosystem, driving discussions with multiple personas from developers and analysts to management and senior leadership - including within Adobe - regarding tasks, projects, cases, standard methodologies, and prioritization.

One should also have the proficiency to think strategically about people, process, and technology challenges as they help our customers realize the investment, efficiencies, advantages, and innovation available in Adobe solutions.

** What you'll Do**

• Be a central point of contact while ensuring high levels of customer satisfaction

• Maintain regular communication with external and internal teams, managing expectations

• Engage with Director and VP-Level executives to translate business needs into technical and operational plans

• Coordinate and drive efforts to optimise product performance and customer adoption

• Lead and guide customer through complex environment changes and upgrades

• Supervise the management of technical critical issues and customer concerns

• Share proactive notifications and recommendations of upcoming releases and possible impact

• Lead customer check-ins and participate in quarterly business reviews

• Deliver proactive status updates, deliverables and guidelines

• Continually develop both technical and soft skills individually

** What you need to succeed**

• Bachelor’s Degree in related field of the technical industry or equivalent experience

• At least seven years of full-time experience in consultative, development, customer support and/or related role in marketing technology

• Very strong written and verbal communication skills in English a must, other languages would be advantageous

• Proven presentation skills, and experience organising and leading high-profile customer calls and meetings

• Demonstrable ability to adapt to new technologies and learn quickly

• Customer-facing experience in enterprise projects, and in one or more of the following: Java, SQL, Javascript, AngularJS, JQuery, CSS, REST, XML, web-server technologies

• Competency in Analytical Problem Solving, Building Customer/Partner Relationships, Confidence, Cross-Functional Collaboration, Impact and Influence, Interpersonal Awareness, Project Management, Strategic Insight, Product & Technology Expertise, Value Selling

• Experience and familiarity with the following Adobe solutions (a plus but not a hard requirement): Adobe Experience Platform(RTCDP,AJO, CJA)Analytics, Audience Manager, Campaign, Commerce, Experience Manager, Experience Platform, Marketo, Target, Workfront.

Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this positionis $95,900 -- $169,500 annually. Paywithin this range varies by work locationand may also depend on job-related knowledge, skills,and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process.

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In Illinois, the pay range for this position is $100,800 - $145,950 │ In Washington, the pay range for this position is $112,400 - $162,800

At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).

In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.

State-Specific Notices:

California :

Fair Chance Ordinances

Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances.

Colorado:

Application Window Notice

If this role is open to hiring in Colorado (as listed on the job posting), the application window will remain open until at least the date and time stated above in Pacific Time, in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location, no specific application window applies, and the posting may close at any time based on hiring needs.

Massachusetts:

Massachusetts Legal Notice

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Internal Opportunities

Creativity, curiosity, and constant learning are celebrated aspects of your career growth journey. We’re glad that you’re pursuing a new opportunity at Adobe!

Put your best foot forward:

1. Update your Resume/CV and Workday profile - don’t forget to include your uniquely ‘Adobe’ experiences and volunteer work.

2. Visit the Internal Mobility page on Inside Adobe to learn more about the process and set up a job alert for roles you’re interested in.

3. Check out these tips to help you prep for interviews.

4. If you are applying for a role outside of your current country, ensure you review the International Resources for Relocating Employees on Inside Adobe, including the impacts to your Benefits, AIP, Equity & Payroll .

Once you apply for a role via Workday, the Talent Team will reach out to you within 2 weeks. If you move into the official interview process with the hiring team, make sure you inform your manager so they can champion your career growth.

At Adobe, you will be immersed in an exceptional work environment that is recognized around the world. You will also be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely. If you’re looking to make an impact, Adobe's the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog and explore the meaningful benefits we offer.

Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.

Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call (408) 536-3015.