Job Description

Technical Account Manager – Axxys Technologies, Inc.

Join Axxys Technologies, Inc., a trusted provider of managed IT and cybersecurity services that delivers cutting-edge solutions to our clients. If you’re a passionate technology consultant with a client-focused mindset, this role is your opportunity to drive transformation and strategic growth within dynamic organizations.

The Role
As a Technical Account Manager, you'll act as the primary technical relationship owner for a portfolio of managed services clients.

• Serve as the bridge between clients and internal teams

• Ensure technology aligns with business goals

• Manage risk, accountability, and client satisfaction

• This is a strategic, client-facing role.

What You’ll Do

• Client Strategy & Relationship Management

  • Serve as the main technical contact for client accounts

  • Build trusted relationships with client stakeholders, including executives

  • Lead regular client meetings and Quarterly Business Reviews (QBRs)

  • Develop and present technology roadmaps tied to business objectives

• Technical & Service Oversight

  • Take ownership of escalations and coordinate with internal teams

  • Ensure services meet contractual SLAs and performance benchmarks

  • Proactively identify risks, gaps, and improvement areas

  • Advocate for clients while maintaining operational standards

• Growth & Advisory

  • Spot opportunities for additional services, upgrades, or projects

  • Collaborate with sales and engineering on proposals, SOWs, and quotes

  • Educate clients about best practices in security, compliance, and strategy

• Internal Collaboration

  • Work closely with Service Delivery, Projects, and NOC teams

  • Maintain accurate documentation and account information

  • Utilize MSP tools to track activity, performance, and client health

• Success Metrics

  • Deliver high client satisfaction and retention

  • Provide clear, actionable technology roadmaps

  • Communicate effectively with both technical and non-technical audiences

  • Manage issues proactively to build trust

  • Collaborate seamlessly with internal teams

Qualifications

Required:

• 3+ years in MSP or IT services

• Experience managing client relationships and technical escalations

• Solid understanding of networking, servers, cloud services, and cybersecurity

• Ability to explain technical topics clearly to business stakeholders

• Excellent written, verbal, and interpersonal communication skills

• Comfortable working in a hybrid environment

Preferred:

• Experience as a TAM, vCIO, or similar client-facing role

• Familiarity with MSP platforms

• Certifications such as Microsoft, CompTIA, Cisco, etc.

Benefits

• Benefits include:

• Employer-paid medical and dental insurance

• 401(k) with match

• Paid time off and holidays

• Training and certification opportunities

• Collaborative, supportive team environment

Qualifications

Technical certification or degree preferred

Additional Information

Department: Service and Support Reports to: Vice President

Information submitted will be kept confidential according to EEO guidelines.