Technical Account Manager
Location: San Francisco, CA
Overview
My client is a rapidly growing, venture-backed technology company applying advanced AI to solve complex challenges in fraud prevention and Trust & Safety. Their platform empowers enterprise customers to reduce manual reviews and investigations, enabling teams to focus on strategic priorities. This is a unique opportunity to join a foundational Customer Success team and play a critical role in driving adoption, optimization, and long-term success for enterprise accounts.
Responsibilities
- Post-Integration Partnership Serve as the primary technical point of contact for enterprise customers following deployment. Develop a deep understanding of customer environments, data flows, and platform interactions.
- Technical Adoption and Optimization Guide customers through advanced platform usage, configurations, and best practices to ensure maximum value from the solution.
- Documentation and Enablement Create technical resources including knowledge base articles, best practice guides, and enablement materials to support customers and internal teams.
- Troubleshooting and Resolution Diagnose and resolve complex technical challenges in collaboration with engineering and product teams, delivering scalable solutions.
- Product Feedback Act as a feedback loop between customers and product development, advocating for features and improvements that enhance performance and scalability.
- Health Monitoring Implement and manage processes to proactively monitor customer deployments, identifying and addressing issues before they impact operations.
- Strategic Engagement Partner with Customer Success Managers on key accounts, providing technical expertise during strategic discussions and identifying opportunities for expansion.
Requirements
- Minimum of 3 years of experience in a Technical Account Manager, Solutions Engineer, or highly technical Customer Success role within a B2B SaaS environment, with emphasis on enterprise clients
- Bachelor’s degree in Computer Science, Engineering, or related technical field strongly preferred
- Proven ability to understand complex system architectures and translate technical concepts into actionable solutions for both technical and non-technical stakeholders
- Demonstrated proficiency with SaaS use cases, APIs, data pipelines, and monitoring tools
- Strong preference for SQL proficiency; experience with AI/ML systems or policy configuration is a plus
- Exceptional problem-solving skills with a track record of resolving complex technical challenges in customer-facing roles
- Excellent communication and interpersonal skills, capable of building trust with customer engineering teams, product managers, and internal stakeholders
- Experience working in fast-paced startup environments with adaptability and self-motivation
Eligibility
- This role is open to U.S. Citizens and Green Card holders only. Applications requiring visa sponsorship will not be considered- TN and OPT Visas OK
Compensation and Benefits
- Competitive salary and equity-based compensation
- Platinum-level medical, dental, and vision insurance
- Unlimited PTO, sick leave, and parental leave
- Monthly wellness reimbursement
- Complimentary meals provided
- 401(k) plan
Salary: $120,000 - $180,000