Job Description

As a Technical Account Manager (TAM) , you will serve as a trusted advisor and technical liaison for a portfolio of strategic customer accounts. This role is central to driving long-term customer satisfaction, advocacy, and retention by delivering a high-touch, proactive experience that aligns customer goals with the value of our platform. You'll collaborate cross-functionally, influence product direction through customer feedback, and contribute to building a scalable TAM function.

Customer Engagement & Advocacy

• Act as the primary technical point of contact for a portfolio of high-value customer accounts.
• Lead regular customer check-ins, business reviews, and success planning sessions to assess health, roadmap alignment, and strategic value.
• Own escalations end-to-end, coordinating across internal teams to ensure timely, effective resolution.
• Build and maintain strong relationships across customer organizations—from operational teams to executive stakeholders.
• Identify opportunities for optimization, expansion, and deeper platform adoption through proactive engagement.
• Serve as the internal advocate for your customers, ensuring their feedback shapes product development and support priorities.

Technical Expertise & Solutions

• Provide expert-level guidance on platform capabilities, integrations, and best practices to help customers maximize value.
• Partner closely with Product, Engineering, and Support teams to troubleshoot issues and align solutions with customer needs.
• Analyze usage data, support trends, and operational signals to proactively surface risks and improvement opportunities.
• Lead root cause analyses and post-incident reviews, ensuring transparent communication and driving long-term corrective actions.

Internal Enablement & Leadership

• Create and maintain internal resources, documentation, and playbooks to support consistent and scalable TAM delivery.
• Collaborate with Support and Product teams to share insights that inform roadmap and service improvements.
• Contribute to the onboarding and development of new team members through mentoring and knowledge sharing.
• Help define TAM KPIs, workflows, and tooling as part of scaling the function and driving operational excellence.

Qualifications

• 5+ years of experience in Technical Account Management, Senior Support, Solutions Engineering, or similar role in a SaaS environment.
• Exceptional communication and relationship-building skills, both with technical and non-technical audiences.
• Strong problem-solving abilities and comfort navigating technical topics.
• Proven ability to manage priorities across multiple accounts and stakeholders.
• Experience working cross-functionally with Sales, Product, Support, and Engineering teams.
• Ability to manage multiple customer engagements simultaneously while maintaining attention to detail.

What makes you a great fit:

• Experience supporting enterprise software customers, especially in event, venue, or ticketing platforms.
• Proficiency in SQL and comfort with reading and interpreting data.
• Experience with HTML and working knowledge of web-based technologies.
• Experience with CRM, ticketing, and monitoring platforms (e.g., Salesforce, Zendesk, Jira, DataDog, etc.).
• Familiarity with Momentus (formerly Ungerboeck), VenueOps, Priava, or comparable tools.
• Multilingual

Additional Information

Join our dynamic team and enjoy benefits that truly empower you:

• Insurance: Gain peace of mind with comprehensive medical, dental, & vision.
• Exceptional 401k Match: We've got your financial future covered. Enjoy an 80% match of the first 10% deferral up to 8k.
• Unlimited Time Off: Rest and recharge on your terms. While there's no limit, we recommend a minimum of 15 days off because your well-being matters.
• Paid Parental Leave: Celebrate life's milestones and bond with your new bundles of joy. We're there for you during those precious moments.
• No Dress Code: Smart, independent people like you choose what they wear.
• Flexible Career: We believe in work that works for you. Get the job done where and when you work best. It's about winning at life by loving your job.
• Two tickets valued up to $500 each to attend events hosted by our valued customers, fostering strong relationships and industry connections.
• Teammate Recognition Rewards and Swag: Celebrate milestones and enjoy the largest reward network ever.
• Professional Development: Unlock unlimited training opportunities through LinkedIn Learning to sharpen your skills and advance your career.

At Momentus, we cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Momentus is an equal opportunity employer and does not discriminate based on race, religion, national origin, age, sex, gender identity, disability, sexual orientation, marital status, or any other basis protected by law