Techworks Consulting, an award-winning MSP recognized as one of the best places to work on Long Island, is seeking a Technical Account Manager to serve as a trusted advisor and strategic partner for assigned client accounts.

This is a hands-on, client-facing rolewhere you’ll bridge business needs and technical delivery—helping clients get maximum value from their IT environments while ensuring alignment with internal service and engineering teams. This is an in-person role based in Ronkonkoma, NY.

What You’ll Get

• Salary range: $75,000–$85,000

• Comprehensive benefits: health, dental, 401(k), PTO, and holidays

• Strong company culture grounded in clear values and teamwork

• Opportunities for professional growth and advancement

• Exposure to a wide range of SMB environments and technologies

What You’ll Do

• Act as the primary point of contact and trusted advisor for assigned client accounts

• Build and maintain strong, long-term relationships with key stakeholders

• Understand client business goals and align IT services and solutions accordingly

• Lead regular check-ins, QBRs, and strategic planning conversations

• Coordinate with service desk, engineering, and project teams to ensure timely resolution and delivery

• Translate technical issues and solutions into clear, business-friendly communication

• Identify risks, gaps, and opportunities within client environments

• Recommend improvements, upgrades, and additional services to enhance client outcomes and value

What You Bring

• 2+ years of experience as a Technical Account Manager, Account Manager, or similar client-facing IT role

• MSP or IT services experience strongly preferred

• Solid understanding of SMB IT environments and common technologies

• Strong communication and interpersonal skills with the ability to build trust quickly

• Ability to manage multiple accounts, priorities, and stakeholders effectively

• Comfort identifying opportunities for account growth and solution alignment

• Willingness to participate in occasional after-hours support during critical incidents or project needs

Why This Role Stands Out

• You’ll act as a true advisor, not just a point of escalation

• High visibility with both clients and internal leadership

• Opportunity to directly influence client satisfaction, retention, and growth

• Exposure to a variety of environments and real business impact work

Next Steps

Apply with your resume

OR
Get a head start here:
https://www.ondemandassessment.com/o/JB-Z54GT00DI/landing?u=1182753