Technical Applications & Customer Support Specialist – Scientific Instrumentation
Exempt (Salaried)
Location: Minneapolis–St. Paul Metro Area (Onsite)
Travel: ~30% within North America, occasional travel to Germany
With a steadily growing U.S. market presence and increasing demand, an established German engineering and manufacturing organization is building a small, highly collaborative team that values initiative, ownership, and practical problem-solving.
The company develops specialized laboratory and industrial testing systems used in aerosol research, particle measurement, and air filtration performance validation. Its customers include organizations in HVAC, cleanroom technology, pharmaceutical and biotech laboratories, medical device manufacturing, environmental testing, and related research environments.
Qualified candidates selected for next-step discussions will receive full details regarding the company.
This is a highly hands-on and versatile role within a lean and growing U.S. organization where team members take ownership and wear multiple hats.
The position focuses on supporting customers working with laboratory testing equipment and scientific measurement systems. The role involves helping customers understand how to configure and apply technically sophisticated instrumentation used in aerosol science, particle measurement, and filtration testing environments.
Please note: this role focuses on physical laboratory equipment and measurement systems and is not a software development or IT position.
You will support customers in selecting appropriate testing systems, answering application-related questions, coordinating with German engineering teams when deeper technical expertise is required, and helping ensure smooth order processing from initial inquiry through delivery.
You do not need to join as a subject-matter expert. What matters most is:
Technical curiosity and willingness to learn
Comfort working with laboratory equipment, instrumentation, or measurement systems
Strong communication skills
Motivation to take ownership in a growing organization
You will work closely with U.S. leadership while collaborating regularly with engineering colleagues in Germany. As the U.S. market continues to expand, this role offers increasing responsibility and long-term development potential.
Review customer requirements and recommend appropriate laboratory and testing systems
Support equipment configuration and application discussions
Interpret measurement data and provide technical guidance to customers
Coordinate complex technical inquiries with engineering teams in Germany
Maintain and develop long-term customer relationships
Support quotation preparation and order coordination
Participate in selected industry conferences and technical trade shows
Contribute to business development and customer engagement initiatives
Manage order workflow from inquiry through delivery
Ensure timely processing and adherence to quality standards
Support CRM documentation and internal reporting processes
Experience in technical customer support, applications support, sales support, or other customer-facing technical roles
Bachelor's degree in Engineering, Science, or a related technical field (or equivalent practical experience)
Ability to understand technical documentation and measurement processes
Structured, self-organized working style with the ability to operate effectively in a lean organization
Strong communication skills with the ability to build long-term customer relationships
Proficiency with standard office and CRM systems
Experience in one or more of the following areas is helpful but not required:
Laboratory instrumentation or scientific equipment
Filtration technology or HVAC testing
Aerosol science or particle measurement
Cleanroom or environmental testing
International collaboration with engineering teams
German language skills
Base salary approximately $70,000 – $80,000 , depending on relevant experience
Performance-based incentive component aligned with business development and company performance
401(k) plan with company contribution
Health benefit support program
25 days PTO, increasing with tenure
Business travel reimbursement
Comprehensive onboarding including technical training at the company's headquarters in Germany