About the Role:
We are seeking an experienced Technical Business Analyst (BA) to join our team, with a focus on Healthcare Workforce Management (WFM) solutions. In this role, you will serve as the bridge between business stakeholders, healthcare operations teams, and our product/engineering teams, translating complex business needs into clear, actionable technical requirements. Your work will directly impact how healthcare organizations manage labor costs, optimize scheduling, and ensure compliance.
Key Responsibilities:
- Gather, document, and analyze business and functional requirements related to workforce management in healthcare settings (e.g., scheduling, time & attendance, credentialing, labor compliance).
- Conduct discovery sessions and process mapping with healthcare stakeholders (e.g., Nursing Directors, HR, Operations).
- Translate business needs into detailed user stories, process flows, and acceptance criteria.
- Collaborate closely with product managers, designers, and engineers to design scalable, user-friendly WFM solutions.
- Assist in the evaluation and selection of third-party WFM integrations or build options.
- Partner with QA teams to ensure test plans align with business expectations.
- Identify gaps between current system capabilities and healthcare workforce regulatory requirements (e.g., PBJ reporting, overtime rules, union contracts).
- Analyze and validate data to support WFM optimizations and compliance reporting.
- Support the change management and rollout of new WFM features across healthcare client organizations.
Qualifications:
- 4+ years experience as a Business Analyst, with at least 2+ years in healthcare or healthcare technology.
- Strong understanding of Healthcare Workforce Management (e.g., staff scheduling, labor law compliance, PBJ, credential tracking).
- Experience working with SaaS-based HCM or WFM platforms (e.g., Kronos, Smartlinx, Empeon, Workday, etc.).
- Familiarity with healthcare staffing models (e.g., Skilled Nursing Facilities, Homecare, Acute Care).
- Excellent skills in process mapping (e.g., BPMN), requirements gathering, and documentation.
- Strong technical acumen — comfortable discussing APIs, data models, and integration concepts with technical teams.
- Proficient in Agile methodology (JIRA, Confluence) and writing user stories.
- Exceptional communication and stakeholder management skills.