Technical Customer Concierge

P

PeopleSharp

Technical Customer Concierge

Mansfield, OH
Full Time
Paid
  • Responsibilities

    Are you an outgoing and friendly individual with a passion for technology? Do you thrive in a close-knit, collaborative team environment? This Massachusetts-based MSP is seeking a Technical Customer Concierge to serve as a primary point of contact for a diverse range of clients, troubleshooting their issues with various technology applications. This hybrid position is based in Mansfield, MA.

    We’ll Provide:

    • Robust benefits package including health insurance assistance, PTO, 401K, profit sharing, phone expense, tuition reimbursement, and travel reimbursement
    • Salary range of $50,000-$65,000
    • Hybrid work split between client sites, in the office, and occasional remote work
    • Support/mentorship from supervisors and other team members
    • Opportunities for continued growth and learning

    What You’ll Do:

    • Keep end users productive and secure by handling day-to-day support, and being a visible, friendly IT presence at key clients
    • Resolve Level 1 technical support tickets
    • Master the common technology applications used by our customers
    • Show customers areas where they can turn technology from an expense to a value and from a headache to a solution
    • Travel to client sites as needed (an average of 2-3 times per week)
    • Perform daily phone and zoom calls
    • Create and maintain documentation

     

    Skills You’ll Need:

    • Experience with M365 administration, PC + Windows troubleshooting, and Windows Server Administration
    • Exceptional verbal and written communication skills with an emphasis on being clear, concise, and friendly
    • Comfort working independently on client sites
    • Ability to stay calm and professional with non-technical and sometimes frustrated users
    • 2+ years in an MSP or similar multi-client IT environment
    • Valid license and reliable transportation - Travel is throughout eastern Massachusetts and Rhode Island 2-3 times per week
    • Experience providing white glove end-user technical support
    • Ability to pass a background check

     

    Nice to Have:

    • Hypervisor experience is a plus (Proxmox especially)
    • Mac or Linux experience
    • Experience with Autotask, Datto RMM, IT Glue, M365, Intermedia, Watchguard, Keeper Security, Breach Secure Now, Bigger Brains

    Next Steps:

    Quick apply with your resume here

    Or

    Get a head start on our application and aptitude testing process here: https://www.ondemandassessment.com/link/index/JB-MD6MGBQA9?u=1110981