Technical Customer Service Representative
NABCO | Customer Support
Full-Time | $65k Base + Bonus + Growth Path
2820 N. Ontario Street, Burbank, CA 91504

Pay, Schedule & Benefits

• $65,000 base salary + Bonus
• 401(k) with company match
• Full medical, dental, and vision coverage starting Day 1 of employment
• 15 total PTO / sick days
• Full-time | Monday–Friday
• In-person (Burbank, CA)

Why This Role Stands Out

• No cold calling – all inbound customer calls and emails
• Stable, structured call flow with established customers
• Clear path to grow into technical or operations roles
• Supportive team environment with hands-on training
• Company with 30+ years of continuous growth

What You’ll Be Doing

• Handle a high volume of inbound phone calls and emails from customers
• Serve as the primary point of contact for customer questions, orders, and support needs
• Provide basic technical guidance on electrical products (training provided)
• Assist customers with product identification, availability, and order placement
• Process customer orders accurately and ensure timely follow-up
• Resolve customer issues related to orders, products, or delivery
• Work with internal teams to ensure customer requests are completed correctly
• Maintain clear communication and documentation of all customer interactions
• Build strong customer relationships through responsiveness and reliability

What We’re Looking For

• Strong communication skills, especially over the phone
• Comfortable handling inbound calls throughout the day
• 1+ year of customer service, call center, or support experience preferred
• Ability to learn and explain technical products
• Detail-oriented and organized
• Able to thrive in a fast-paced, high-volume environment
• Reliable, team-oriented, and willing to learn

Desired (Not Required)

• Electrical or industrial product experience
• Previous call center or customer support experience
• Bilingual abilities

About NABCO

NABCO is one of the largest electrical product suppliers in North America, with 13 distribution centers and over 1 million square feet of inventory. Since 1996, we’ve built a reputation for reliability, deep inventory, and strong customer service while continuing to expand into new markets.

Bottom Line

If you’re looking for a steady, customer-focused role where you’re helping people all day through phone and email—not cold calling—this is a great long-term opportunity with room to grow.

Required Skills

Required Experience

• Minimum of 5 years of relevant experience with Risk Management Framework (RMF) and NIST Assessment & Authorization (A&A).
• Direct experience with DoD cybersecurity processes and system authorization efforts.
• Proven ability to assess security controls and conduct reviews within large, enterprise-level organizations.
• In-depth understanding of DoD A&A implementation and supporting policies.
• Experience in securing emerging technologies including Cloud, ICS, warehouse execution systems, and OT infrastructures.
• Active DoD Top Secret Clearance required.
• Must possess IT-II Non-Critical Sensitive security clearance or Tier 3 (T3) at the time of proposal submission.
• For DLA CERT roles: Must possess DoD Top Secret Clearance and IT-I Critical Sensitive (Tier 5/T5) clearance at the time of proposal submission.
• DoD 8570 Baseline Certification: IAM Level III (e.g., CISSP, CISM, GSLC).
• For DLA CERT Analyst roles: CSSP-Analyst certification required.