Technical Customer Support

SYNTEGON

Technical Customer Support

Raleigh, NC
Full Time
Paid
  • Responsibilities

    Job Description

    Position Summary

    Provide project leadership and technical design guidance on assigned projects to Aftermarket customers within the Food or Pharmaceutical Packaging Industry. Prepare financial quotes for customers on Aftermarket projects and the oversee and manage the project from beginning through final delivery and installation startup.

    Key Responsibilities

    • Plan, organize, and lead individual customer machine projects from inception to completion.
    • Develop and maintain the cadence of work schedules, hours, costs and communication for each project.
    • Partner with customers, Center of Competence (CoC), 3rd party vendors, and Aftermarket Sales Managers on the quotation process and project status.
    • Coordinate staffing needs and deliverables with the CoC, 3rd party vendors, and field service department.
    • Resolve problems, address concerns, and answer questions during the life of the project which includes quote, order, design, manufacture, installation and inspection.
    • Act as a main point of contact for the project, providing regular updates, reports and communication regarding project status to all stakeholders.
    • Travel to customer sites during large or complex installations and CoC for team building and project meetings.
    • Work with Accounts Receivable on down payments, invoicing, and payment issues.
    • Will travel domestically and internationally approximately 10% of the time
  • Qualifications

    Qualifications

    Basic Requirements

    • Associate Degree in Engineering, Manufacturing, Technology or Project Management or related field. A combination of education or experience may be considered.
    • 5+ years of experience in sales, project management or engineering for custom design machinery

    Preferred Qualifications

    • A bachelor’s degree in engineering
    • Project Management Certification a plus
    • High-speed capital equipment/packaging machinery industry knowledge
    • Experience with an ERP system desired, SAP
    • German language skills a plus

    Additional Information

    Compensation for roles at Syntegon varies depending on a wide array of non-discriminatory factors including but not limited to the specific office location, role, degree/credentials, relevant skill set, and level of relevant experience. Total rewards at Syntegon include salary + bonus (if applicable) + benefits.

    We Care About Your Well-Being

    At Syntegon, the welfare of our employees is a top priority. That’s why we offer a comprehensive and competitive benefits package designed to support your health, financial security, and personal growth from day one, including:

    • Health Coverage: Medical, Dental, Vision, and Prescription plans starting from your first day.
    • Retirement Savings: 401(k) plan with a generous company match to help you plan for the future.
    • Financial Protection: Employer-paid Short- and Long-Term Disability Insurance, plus Life Insurance for your peace of mind.
    • Career Growth: Education Assistance Program to support your continued learning and development.
    • Work-Life Balance: Paid Time Off to recharge and enjoy your personal time.
    • Support When You Need It: Access to our Employee Assistance Program for confidential counseling and resources.

    Join Syntegon and enjoy benefits that help you thrive both at work and beyond.

    Syntegon Technology is a proud supporter of STEM (Science, Technology, Engineering & Mathematics) initiatives:

    • FIRST Robotics (For Inspiration and Recognition of Science and Technology)
    • AWIM (A World In Motion)

    By choice, we are an Equal Opportunity Employer committed to a diverse workforce.
    We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws.