Benefits:

401(k)

401(k) matching

Dental insurance

Health insurance

Paid time off

JOB DESCRIPTION

Reports to:

Director of Engineering (Mechanical Engineer) and International Sales Manager

Location: Cedar Grove, NJ

Position Summary:

We are seeking a highly motivated Technical Enablement & Solutions Engineer to serve as a strategic technical resource supporting both Engineering and Sales.

This role is responsible for evaluating customer applications, supporting pre-sales technical activities, and ensuring opportunities are properly qualified before Engineering engagement. The ideal candidate will combine strong technical knowledge, problem-solving ability, and cross-functional collaboration skills to help improve sales efficiency, technical accuracy, and customer experience.

In addition to customer and sales support, this role will actively contribute to engineering initiatives including research and development (R&D), product improvement projects, testing, and validation activities. This position offers an opportunity to directly influence both customer success and product innovation.

Essential Functions:

Technical Sales & Application Support

Partner with Sales to evaluate customer requirements, specifications, and applications

Recommend appropriate product solutions based on technical fit and feasibility

Support complex technical discussions during pre-sales opportunities

Review opportunities to ensure proper qualification before Engineering involvement

Engineering Coordination

Serve as a technical bridge between Sales and Engineering

Ensure Engineering resources are focused on qualified, high-value opportunities

Communicate technical requirements clearly across teams

Technical Support & Troubleshooting

Provide advanced technical support to customers, distributors, and internal teams

Troubleshoot application and product-related issues

Escalate complex technical challenges as appropriate

Support distributor technical enablement by identifying recurring knowledge gaps and contributing to the development of application-based training resources

Advanced Quoting & Proposal Support

Assist with technically complex quotations and configurations

Validate technical accuracy of proposals and product selections

RMA Analysis & Product Evaluation

Support investigation of returned products and root cause analysis

Partner with Quality and Engineering on corrective actions and continuous improvement

Engineering Projects & Innovation

Participate in engineering projects, including but not limited to:

Research & Development (R&D)

Product enhancements and optimization

Product testing and validation

Technical documentation and process improvement initiatives

Training & Technical Enablement

Develop technical documentation, product guides, and FAQs

Support training initiatives for internal teams, customers, and channel partners

Help create scalable resources that improve efficiency and reduce repetitive inquiries

Systems & Cross-Functional Collaboration

Maintain technical activity and key insights in HubSpot

Collaborate closely with Engineering, Sales, Operations, and Customer Care

Skills/Qualifications:

Bachelor’s degree in Engineering or related technical discipline

3+ years of experience in applications engineering, technical support, solutions engineering, or similar role

Strong technical aptitude with ability to evaluate complex applications

Excellent analytical, troubleshooting, and problem-solving skills

Ability to communicate technical concepts clearly to technical and non-technical audiences

Experience working cross-functionally in fast-paced environments

Experience with CRM systems; HubSpot experience preferred

Strong organizational skills and ability to manage multiple priorities

· Performed other duties as directed.

Physical Requirements:

Ability to sit, stand, and operate a computer for extended periods of time

Ability to lift up to 50 pounds, with or without reasonable accommodation