Job Description

The Technical Support Engineer is responsible for providing technical support to field sales representatives, channel partners, and direct customers. This role includes recommending appropriate products based on application needs, troubleshooting technical issues, conducting product failure analysis, and offering field service support.

• Provide product recommendations based on customer applications, service requirements, and technical specifications.
• Collaborate with field sales representatives to ensure accurate and timely product selection. Develop Standardization Strategies, Consideration of standard product, drawings, materials, and delivery.
• Assist customers and channel partners with troubleshooting technical issues and diagnosing product failures.
• Work closely with internal engineering teams to conduct root cause analysis and develop corrective actions.
• Establish Reliability Performance Matrix as required to support customer focus.
• Provide remote and on-site technical support for product installations, commissioning, and maintenance.
• Ensure customer satisfaction by resolving technical issues promptly and effectively.
• Provide technical assistance to internal office operations, including order processing, customer inquiries, and documentation. Support cross-departmental collaboration to streamline processes and improve customer service. Proactively identify and resolve technical and operational challenges.
• Build and maintain strong relationships with customers and channel partners to drive loyalty and long-term business growth.
• Additional duties and responsibilities will vary based upon departmental needs.

Qualifications

• Bachelor’s degree in engineering required, ME preferred.
• Experience with mechanical seals, rotating equipment and basic engineering principles Knowledge of, work order variances, QAD, MFG-PRO, SAP, or equivalent
• Previous participation in continuous improvement activities including but not limited to Kaizen, SMED, and Lean activities or equivalent.
• Moderate level of understanding of the financial aspects of a manufacturing operation.
• Capable of handling multiple priorities simultaneously in a high-stress environment.
• Effective training, leadership, facilitation, influencing, negotiating, and interpersonal skills.
• Effective written and verbal business communications
• Ability to complete tasks in a timely and efficient manner.
• Experience working in a diverse environment with a global company is a plus.

*Recent Mechanical Engineering graduates are encouraged to apply. Coursework or hands-on exposure to mechanical seals, rotating equipment, or basic engineering principles is a plus.

Additional Information

With colleagues stretching across the globe, we are proud of our diversity. To foster inclusivity, we run employee resource groups (ERGs) to provide a safe space for employees to connect and support each other. Our cross-business ERGs include Veterans, Pride Network, Black Employee Network, Women@Work Network, and Neurodiversity.

Across our company, we recognize excellence, culminating in the Smiths Excellence Awards, our annual celebration of the most extraordinary activities, people, and projects that best showcase our strengths and help drive our business forward. We announce these on our annual Smiths Day, a global celebration of Smiths around our network.

Join us for a great career with competitive compensation and benefits, while helping engineer a better future.

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We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.

At no time during the hiring process will Smiths Group, nor any of our recruitment partners ever request payment to enable participation – including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career’s website (Careers - Smiths Group plc)