Benefits:

Bonus based on performance

Company parties

Competitive salary

Dental insurance

Health insurance

Paid time off

Profit sharing

Training & development

Role Overview

We are seeking a detail-oriented Technical Logistics & Fulfillment Specialist to manage the end-to-end delivery lifecycle of our products. This role combines warehouse logistics (pick, pack, ship) with hands-on technical fulfillment, including hardware configuration, firmware updates, and basic troubleshooting.

This position carries direct responsibility for warehouse organization, cleanliness, and periodic monthly physical inventory counts. The role is physically manageable, involving light lifting, and does not require forklift operation.

The ideal candidate is organized, technically curious, and takes pride in accuracy, accountability, and maintaining an efficient, well-run workspace.

Key Responsibilities

Technical Fulfillment

Assemble, configure, and prepare hardware according to customer specifications

Perform firmware updates, patches, and basic troubleshooting on devices

Validate system configurations prior to shipment to ensure customer readiness

Warehouse Operations & Inventory Control

Pick, pack, and ship customer orders accurately and efficiently

Maintain 100% accurate inventory records through ERP updates and audits

Perform periodic monthly physical inventory counts and reconcile discrepancies

Receive, inspect, and properly log incoming inventory

Ensure correct labeling, storage, and handling of all products

Logistics Coordination

Manage domestic and international shipments

Prepare shipping documentation and support customs compliance for imports

Coordinate with vendors, carriers, and internal teams to ensure on-time delivery

Quality Control

Inspect incoming and outgoing products for quality, completeness, and functionality

Identify and resolve defects, shortages, or discrepancies prior to shipment

Facility Care & Organization

Maintain a clean, organized, and safe warehouse and work environment at all times

Ensure shelves, tools, equipment, and workstations are properly maintained

Proactively identify and implement process or organization improvements

Qualifications

Experience

2 - 3 years of experience in logistics, warehouse operations, technical support, or a related role

Technical Skills

Proficiency with Microsoft Office (Excel, Word, Outlook)

Experience with Zoho CRM or similar ERP/inventory systems preferred

Comfortable working with hardware, firmware, and basic technical diagnostics

Physical Requirements

Ability to lift and carry boxes weighing up to 30 lbs

Ability to remain active and on your feet throughout the workday

Personal Attributes

Highly detail-oriented with strong organizational skills

Proactive self-starter who takes ownership of responsibilities

Strong problem-solving skills and accountability mindset

Education

Associate degree from an accredited college or equivalent relevant work experience