Job Description

THE CUSTOMER EXPERIENCE SPECIALIST will be interfacing with customers and other internal parties to manage the order fulfillment and other service-related processes within the various company locations. You will partners with many different areas of the company including Service Account Management, Sales, Planning and Plant Management to improve the customer relationship, dedication and satisfaction. In this customer facing role you will perform various operations such as generating customer orders, reports, and communication.  

• TO BE SUCCESSFUL IN THIS ROLE, YOU WILL NEED THE FOLLOWING:
  1. Strong computer skills and experience using Office products - Word, Excel, PowerPoint
  2. ERP system working knowledge
  3. CRM system working knowledge a plus
  4. Previous experience in a customer service role.
  5. Excellent communication skills.

This position is 100% in-office Monday-Friday 8:30 AM-5:00 PM  

Our client is the largest contract manufacturer to the orthopedics industry and a top 10 leader for medical devices.  In addition to that, they provide machining for the aerospace, defense, power generation and general engineering industries.   With almost 60 years in business, they employ over 2,000 people globally and want to add you to their team.  

JOB ID 58472

Company Description

What we do: We help companies across New England to identify and hire people in Engineering & Design, Manufacturing, Procurement, Administrative, IT, and Finance. Our Clients are primarily in High-Technology, particularly Electronics & Semiconductor, Aerospace & Defense, Medical Device, Biotechnology, and Robotics with various other industries sprinkled in. As a Recruiter at Techneeds, your daily responsibility is to connect with active and passive job seekers for our temporary and potential temp to hire job openings.