Job Description

1. Product & HQ Coordination (Core Function)

• Act as the primary bridge between U.S. teams and HQ product/engineering teams
• Translate customer requirements into technical specifications
• Escalate product enhancement requests and track progress
• Participate in product sync meetings with HQ
• Support product roadmap alignment for the U.S. market

2. Pre-Sales & Technical Support

• Deliver technical demos and solution walkthroughs (PerfecTwin / Optapex)
• Support RFP/RFI responses with technical documentation
• Provide first-level technical support to customers
• Coordinate Tier-2 escalations with HQ teams
• Assist with Proof of Concept (PoC) and trial implementations

3. SMB & Korean Business Sales Support

• Support outreach to Korean SMBs in the U.S. market
• Participate in client meetings with Korean-speaking customers
• Assist with solution positioning and ROI communication
• Support proposal development and contract clarification
• Help develop localized (Korean) marketing materials

Qualifications

• 5+ years of experience in IT, enterprise software, or SaaS
• Strong understanding of enterprise systems (ERP; SAP preferred)
• Bilingual fluency in Korean and English (business level required)
• Experience in technical pre-sales or product management
• Strong ability to communicate with both technical and business stakeholders
• Excellent documentation and requirement-gathering skills

Preferred:

• Experience with SAP ECC or S/4HANA
• Experience working with HQ teams in Korea or global environments
• Experience supporting SMB customers
• Experience with AI, analytics, or digital marketing tools (Optapex-related)

Key Competencies

• Cross-cultural communication
• Structured thinking and problem-solving
• Strong ownership and accountability
• Fast response and escalation management
• Ability to work in ambiguous, fast-paced environments

Additional Information

Compensation & Benefits

• Salary: $78,000 – $112,000 (DOE)
• Bonus: Eligible
• Healthcare: No-cost premiums for employee and eligible dependents (medical, dental, vision, prescription)
• 401(k): Company match
• Additional Perks: Complimentary lunch or allowance, phone stipend, product discounts, service awards, educational support, etc.