Technical Product Specialist – Scientific Testing Equipment
Location: Minneapolis–St. Paul Metro Area (Onsite)
Travel: ~30% within North America, occasional travel to Germany
Employment Type: Full-Time | Exempt (Salaried)
An established German engineering and manufacturing company is expanding its U.S. team to support growing demand for specialized scientific testing equipment and laboratory instrumentation.
The company develops advanced systems used in aerosol research, particle measurement, and air filtration testing. Customers include organizations in HVAC, cleanroom technology, pharmaceutical and biotech laboratories, medical device manufacturing, environmental testing, and research institutions.
Qualified candidates selected for next-step discussions will receive full details about the organization.
This is a hands-on technical role within a lean and growing U.S. organization where team members take ownership and contribute across multiple areas.
As a Technical Product Specialist , you will support customers working with scientific measurement systems and laboratory testing equipment. The role involves helping customers understand how to select, configure, and apply specialized instrumentation used in aerosol science, particle measurement, and filtration testing environments.
This role focuses on physical laboratory equipment and instrumentation and is not a software development or IT position.
You will work closely with customers, support product selection and configuration discussions, collaborate with engineering teams in Germany on technical questions, and help ensure smooth coordination from initial inquiry through system delivery.
Candidates do not need to join as a subject-matter expert. The company is looking for individuals who bring:
Technical curiosity and willingness to learn
Comfort working with laboratory equipment or instrumentation
Strong communication and customer interaction skills
Motivation to take ownership in a growing organization
As the North American market continues to expand, this role offers long-term development opportunities and increasing responsibility.
Review customer requirements and recommend appropriate testing systems
Support system configuration and product-related technical discussions
Assist customers in interpreting measurement data and system capabilities
Coordinate complex technical questions with engineering teams in Germany
Maintain and develop long-term customer relationships
Support quotation preparation and customer communication
Participate in industry conferences and technical trade shows
Contribute to customer engagement and market development activities
Support order workflow from inquiry through delivery
Coordinate internally to ensure timely processing and quality standards
Maintain CRM documentation and internal reporting
Experience in technical customer support, product support, applications support, sales support, or other customer-facing technical roles
Bachelor's degree in Engineering, Science, or a related technical field (or equivalent practical experience)
Ability to understand technical documentation and measurement processes
Structured and self-organized working style suited for a small team environment
Strong communication skills and customer orientation
Proficiency with standard office and CRM systems
Experience in one or more of the following areas is helpful:
Laboratory instrumentation or scientific equipment
Filtration technology or HVAC testing
Aerosol science or particle measurement
Cleanroom or environmental testing
International collaboration with engineering teams
German language skills
Base salary approximately $70,000 – $80,000 , depending on experience
Performance-based incentive component aligned with business development and company performance
401(k) plan with company contribution
Health benefit support program
25 days PTO , increasing with tenure
Business travel reimbursement
Comprehensive onboarding including technical training at the company's headquarters in Germany