Job Description

Who will you be working with?

The TPM will work directly with customers, and Wabtec resources across the company in this role. Specifically, internal groups the TPM can expect to work include: various Product Engineering groups, Product Line Management, Sales, Contracts Management, Release Management, and others as needs warrant.

In this role, the TPM will make a difference by advocating for Wabtec with the customer while also being an ardent advocate for the customer within Wabtec. The TPM’s primary objective is to provide customer-valued service as set forth in established Service support agreements.

How will you make a difference?

The TPM will also be responsible for managing a team, providing guidance, coaching, and ensuring alignment with project goals.

As a member of the Train Performance & Automation (TP&A) Services Team, The Technical Project Manager (TPM) will serve as a customer-facing liaison and be responsible for overall execution of, and compliance with, the I-ETMS Maintenance Service Agreements for Customer’s positive train control (PTC) operation. The TPM will be the primary point of contact for customer’s related inquiries, trouble reports, and maintenance requests associated with PTC, and the TPM will ensure timely and satisfactory resolution of concerns covering a wide variety of support services and other product lines as may be assigned. The successful candidate will proactively seek improvement opportunities with the Railroad solutions, engage with the customer to diagnose and analyze technical and business process issues, and provide solution recommendations. The ideal candidate will be skilled at interpreting contracts and participating in proposal and contract development, as well as accounting for finances associated with the contractual support agreement. This position will serve as the lead coordination point for various affected Wabtec teams and will provide regular performance and status reports to Wabtec and customer executive leadership teams.

What do we want to know about you?

• A minimum of five years' experience in technical project management and support or related field support is required.

• Ability to lead, drive and track progress of multiple initiatives simultaneously.

• Leadership experience with the ability to influence and drive results with stakeholders.

• Ability to develop high level of credibility and strong positive relationships with customers and coworkers.

• Effective oral and written communication skills; ability to articulate clearly and concisely, tailored to an executive level audience.

• Bachelor’s degree in Technical/Business related field, Engineering or Sciences preferred. Non-degreed candidates with railroad and/or Military experience in these areas or advanced industrial experience in Project Management will be considered.

• Experience managing teams, including delegation, performance tracking, and fostering a collaborative work environment, is essential.

Preferred Requirements:

• Working knowledge of fundamental railroad maintenance, operations, or train dispatching.

• PTC experience,

• Commitment to improvement and continuous learning

• Highly motivated with a strong customer service mindset

• Ability to work effectively with minimal supervision

You will lead and mentor team members, delegate responsibilities, and ensure team accountability through regular reviews and feedback.

What will your typical day look like?

• Serve as the primary liaison between cross-functional teams and executive leadership, ensuring that key messages and strategies are conveyed accurately and with impact.

• Prepare and deliver compelling presentations tailored to executive audiences, utilizing data-driven insights and strategic narratives

• Persuasively advocate for initiatives and proposals, securing executive buy-in and support.

• Effectively communicate during periods of change or uncertainty, providing clear guidance and reassurance to the team.

• Work closely with Customer to identify top priority items and initiatives and champion these items by coordinating and facilitating analysis and issue resolution with internal cross-functional product support and field service teams

• Convey priority for troubleshooting and analysis of observation for PTC, communicating customer impact and importance to Wabtec PTC Support desk, Engineering, Release Management and leadership.

• Maintain, communicate, and update the status of action items for all maintenance activity or triage efforts and ensure action items are closed out to customer’s satisfaction.

• Work closely with Engineering, Operations, and Mechanical teams to identify, quantify, track and report all PTC related performance metrics, and prepare/present performance reports and project status to stakeholders and senior management, as required.

• Use Clarity to manage the contract budget, cost, and revenue, to ensure the resources are available to meet customer and performance requirements, and to report on the financial status of the execution of the maintenance contract on a quarterly basis.

• Lead discussions and synthesize feedback about the future of the Services contract requiring interaction with other functions including: Sales, Commercial Operations, Contract Management, and Legal.

• Participate in the development of proposals and executive deal reviews for projects.

• Identify, Inform, promote and implement value-added, enhanced maintenance service offerings to the railroad and expand/increase value of contract.

• Manages complex processes requiring involvement of many stakeholders internally and externally.

• Communicate with TPM peers on top issues and initiatives, opportunities for improvement and other relevant information.

• Build and maintain strong relationships with senior leaders, understanding their priorities and aligning communications with project goals.

• Plan, prepare and /or instruct both internal and external training programs as required, to impart and perpetuate product knowledge in area of specialization.

• Manage and track customer issues & requests using SalesForce enterprise management system.

• Establish and drive performance metrics with Wabtec and customer executive leadership teams.

You may also be asked to perform other duties outside of your function or trade, for which adequate training will be provided if necessary.

Wabtec will only employ those who are legally authorized to work in the U.S. for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable) and fitness for duty test (as applicable).

Additional Information

Our job titles may span more than one career level. The salary rate for this role is currently $89100-126900 The actual salary offered to a candidate may be influenced by a variety of factors, such as: training, transferable skills, work experience, education, business needs, market demands and work location. The base pay range is subject to change and may be modified in the future. More information on offered benefits, which include health, welfare, and retirement, are available at mywabtecbenefits.com. Other benefit offerings for this role may include annual bonus, if eligible.

What could you accomplish in a place that puts People First?

At Wabtec, it’s not just about a job - it’s about the impact you make. When our people come together, we’re Expanding the Possible by continuously improving what we do and how we do it - for our clients and each other.

If you’re ready to revolutionize how the world moves for future generations, Wabtec is the place for you.

Who are we?

Wabtec is a leading global provider of equipment, systems, digital solutions, and value-added services for the freight and transit rail sectors. Drawing on more than 150 years of experience, we are leading the way in safety, efficiency, reliability, innovation, and productivity. Whether it’s freight, transit, ports, logistics, mining, industrial, or marine, our expertise, technologies, and people together – are accelerating the future of transportation. With roots that date back to George Westinghouse, Thomas Edison, and Louis Faiveley, Wabtec has always built technologies and implemented solutions for a variety of sectors that are critical to meeting the needs of customers and governments alike.

Our global team of about 30,000 employees worldwide delivers performance that moves the world forward. We’re lifelong learners, obsessed with better. Learn more at www.WabtecCorp.com.

Culture powers us and the possibilities.

We believe the best ideas come from a mix of experiences and backgrounds. At Wabtec, we strive every day to create a place where everyone belongs. We’re building a culture where leadership, inclusion and your unique perspective fuel progress.

We’re proud to be an Equal Opportunity Employer. We welcome talent of all backgrounds, experiences, and identities, including race, gender, age, disability, veteran status and more.

Need accommodation? Just let us know - we’ve got you.