Technical Sales & Support Associate

Note: This role is hybrid onsite approx 3 days per week in Davidson, NC

Empower professionals. Advance sustainability. Make a difference.

At Everblue, we help people build careers in energy efficiency and sustainability through training, certifications, and technology solutions. Our mission is to support professionals, contractors, and organizations nationwide in creating a more sustainable future.

We're looking for a proactive, sales-minded problem solver to join our team as a Technical Customer Service & Sales Associate. In this role, you'll be the trusted guide for our customers—helping them navigate our programs, enroll in the right training, and achieve their career goals. This is not a script-reading support role; it's a position for someone who can think on their feet, adapt quickly, and take ownership of making every customer interaction a success.

What You'll Do

• Be the First Point of Contact: Respond to inquiries via phone, email, live chat, and our website with prompt, courteous, and knowledgeable support.
• Guide & Advise: Match customers to the right courses or certifications based on their goals. Clearly explain program benefits, eligibility, and differences between offerings (e.g., HOMES vs. HEAR).
• Process Enrollments: Accurately manage sales orders, registrations, and support requests while keeping detailed CRM records.
• Troubleshoot & Support: Solve semi-technical issues related to online training, testing, and credential management. Escalate complex cases when needed.
• Proactive Outreach: Call applicants and past customers to provide updates, re-engage for renewals, and nurture leads for new opportunities.
• Drive Sales: Spot upsell and cross-sell opportunities—always through educational, consultative conversations rather than pushy pitches.
• Champion Customer Success: Deliver clear, human-centered support around benefits, timelines, and application progress.
• Collaborate: Share customer insights with sales, marketing, product, and training teams to keep everyone aligned.
• Continuously Improve: Identify ways to streamline processes, enhance the customer journey, and contribute to a culture of empathy and growth.

What We're Looking For

• Customer Service & Sales Experience: Background in customer support, inside sales, or technical support—ideally in education, SaaS, or training.
• People Skills: Empathy, active listening, and the ability to uncover needs customers may not clearly state.
• Technical Aptitude: Comfortable learning new systems, troubleshooting, and guiding users through online platforms.
• Sales Mindset: Curious, resilient, and strategic in pursuing opportunities.
• Organizational Skills: Detail-oriented, able to juggle multiple priorities in a fast-paced environment.
• Tech Savvy: Familiar with CRM tools, Microsoft Office, and quick to adopt new platforms (Google Drive experience is a plus).
• Team Player: Collaborative, adaptable, and eager to pitch in across departments.
• Education: Bachelor's preferred, but equivalent relevant experience counts.

Why Join Everblue?

• Mission-Driven Work: Help shape the future of clean energy and workforce development.
• Growth & Flexibility: Opportunities for professional development and hybrid work after an initial in-office period in Davidson, NC.
• Supportive Culture: A fun, creative team that values initiative, collaboration, and humor (rubber chickens included).

Ready to make an impact? Apply today and help customers succeed while driving Everblue's mission forward.