Main Responsibilities:

Disciplinary and technical leadership of the Technical Service Healthcare and Industry team.

Develop a local technical service team structure, steer the merger and cross- training between LSI, TS IND, and TS HC to increase flexibility and responsiveness (remote/onsite).

Develop and support customer success and installation management and remote support processes.

Support the local technical service transformation by optimizing the customer workflow, including increasing after-sales revenues, maintenance contracts, and leveraging local market knowledge and networks.

Ensuring the qualification and continuous training of the team.

Introduction and monitoring of KPIs related to service quality, maintenance contracts, and customer satisfaction.

Preparation of regular reports and analysis for sales and service meetings.

Qualifications:

Completed technical degree, ideally in a nature science, electrical engineering, or medical engineering

Several years of experience in technical customer service for medical devices or similar

Technical Service hands-on experience is an advantage

Several years of leadership experience, ideally within a customer-facing environment and cross-functional teams

Target-oriented leadership style

English fluent

Very good MS Office skills

Experience with ERP and CRM systems / Salesforce Service Consol is a plus

Knowledge of service and project management tools is desirable

Soft Skills:

Strong customer orientation and the ability to communicate complex technical information in an understandable and engaging way

Analytical thinking, organizational skills, and result orientation

Confident and independent working style combined with strong problem-solving abilities

Hands-on mentality

Strong quality and responsibility awareness

Excellent teamwork and communication skills

Solution-oriented and quick decision-making

Customer Centric Mindset