Job Description

As a Technical Services Engineer, you will work the daily inbound cases from Customer Service; determine the root cause and either resolve or escalate to other team members or teams as required. A Technical Services Engineer is the communication champion between Customer Success, Professional Services, Development, and TechOps to ensure system-wide incidents or issues are known and case resources are coordinated.

You will also:

• Support All Daxko software offerings and integrated third-party tools
• Work the daily inbound cases from Customer Service
• Act as the escalation point for Customer Success when identifying urgent action from other departments
• Test and escalate bug tickets to the appropriate development team via Jira
• Collaborate across teams regarding business and product needs of customers
• Participate in on-call rotation
• Ensure a speedy response time on cases and enlist help of other team members as needed
• Teach others how to use Daxko software offerings

Qualifications

Required Skills/Abilities:

• Strong interpersonal and cross-functional communication skills
• Strong computer and multi-tasking skills
• Strong analytical and problem-solving skills
• Ability to work independently and take initiative
• Excellent time management skills with a proven ability to meet deadlines
• Ability to maintain professionalism and act with integrity

Preferred Education and Experience:

• Bachelor’s Degree in Business, Computer Science or related field
• Coding Bootcamp / relevant certifications
• Familiarity with one or more of the following: Microsoft SQL, MySQL, MongoDB, and PostgreSQL

Additional Information

The pay range for this role is $43,100 - $75,100 per year. Where you fall within the pay range is based on how you demonstrate the attributes and competencies required for the role. __ We mostly reserve the upper half of our compensation bands for internal growth. In addition to base salary, we offer a comprehensive benefits package, performance-based incentives, and opportunities for growth.

#LI-Remote

Daxko is dedicated to pursuing and hiring a diverse workforce. We are committed to diversity in the broadest sense, including thought and perspective, age, ability, nationality, ethnicity, orientation, and gender. The skills, perspectives, ideas, and experiences of all of our team members contribute to the vitality and success of our purpose and values.

We truly care for our team members, and this is reflected through our offices, and benefits, and great perks. These perks are only for our full-time team members. Some of our favorites include:

Flexible paid time off
⚕️ Affordable health, dental, and vision insurance options
Monthly fitness reimbursement
401(k) matching
New-Parent Paid Leave
Casual work environments
Remote work

All your information will be kept confidential according to EEO guidelines.