ESC is a growing HR outsourcing company, headquartered in Amherst, which administers payroll, benefits, and human resources consulting services for our clients. We are a people-centric organization with a focus on culture. We work smart and have fun in a team-oriented environment, working together to serve as the HR function in small to mid-sized businesses.

We are seeking to add a Technical Services & Support Specialist to our team! The Technical Services & Support Specialist position helps to provide technological services to the company’s clients and internal staff. This role will create and deliver technical presentations, technology-based solutions, training necessary to service clients and support end users (both internal and external) using their technical expertise and strong interpersonal communication skills.

Key Responsibilities include but are not limited to :

• Create and deliver system demonstrations and technical presentations explaining ESC’s systems and technical customer service to prospects, existing customers and internal staff.
• Provide new client implementation support to ensure successful client onboarding and ongoing technical support.
• Work with the Technical Services team to create training standards and training resources for internal staff, clients and their employees.
• Maintain all training documentation and product support materials.
• Configure, train, maintain and support core systems and various add-on products.
• Scripting and custom programming to provide customized solutions for customers.
• Collaborate with ESC’s IT team and participate on cross functional teams to address the company’s operational needs and implement process improvements.
• Maintain, evaluate and complete Freshdesk tickets.
• Create system reports and provide assistance to end users in creating reports.

The successful candidate will have:

• BS in Computer Science or related
• 2+ years of relevant experience
• Experience delivering presentations, demonstrations and training
• Basic knowledge of Microsoft Office
• Strong problem-solving skills
• Knowledge of HRIS, Time & Attendance, LMS, Performance Management and ATS
• Ability to explain technical concepts to inexperienced users
• Strong customer services skills
• Strong attention to detail

We offer an outstanding benefits package including health, dental, 401(k), vacation, and PTO, as well as a great working environment. All of our positions offer flexibility and hybrid work from home options.

Apply today and join “One of the Best Places to Work in WNY”!

Technical Services & Support Specialist Job Description