Job Description

As Technical Success Manager, you will own the technical onboarding and ongoing execution for our client’s customers. You will manage integrations, tracking accuracy, and platform configuration to ensure clients launch smoothly and achieve measurable results quickly.

You will act as the technical bridge between clients, product, and engineering, translating business requirements into reliable system configurations while proactively identifying opportunities to improve processes and automation.

Responsibilities

• Own and execute technical platform setup and configuration for clients, including Everflow configuration and Shopify integrations.
• Manage client onboarding from post-contract through go-live, ensuring accurate tracking and smooth integrations.
• Lead technical discovery during sales handoff and translate business needs into system configurations.
• Project manage technical client requests and issues through resolution with speed and clarity.
• Troubleshoot tracking, integration, and reporting issues using tools such as Chrome DevTools, Postman, and API testing tools.
• Execute business-driven updates such as commission changes, feature rollouts, and configuration adjustments.
• Build and maintain SOPs, documentation, and troubleshooting guides for recurring workflows.
• Serve as the primary technical point of contact for clients, communicating solutions clearly and confidently.
• Collaborate with engineering and product teams to scope and deliver client-specific needs.
• Surface recurring technical issues and automation opportunities to improve the platform and client experience.

Qualifications

• 4-7+ years of experience owning technical onboarding, integrations, and execution for customer-facing SaaS platforms, ensuring fast time-to-value and reliable outcomes.
• Proven experience configuring and managing affiliate or partnership tracking platforms, including Everflow.
• Strong experience with integrations, especially Shopify, pixels, postbacks, and custom events.
• Background in technical, client-facing roles with strong project management skills.
• Ability to translate business requirements into technical workflows and clear documentation.
• Hands-on troubleshooting experience using tools like Chrome DevTools and API testing tools.
• Demonstrated ability to operate with urgency, precision, and ownership in a fast-paced environment.
• Must be able to work in a fast-paced environment with the ability to prioritize, multitask, perform well under pressure, meet deadlines, and wear multiple hats.
• Excited to work in a startup environment; you have a track record of being adaptable to changing priorities in a fluid, high-growth environment.

Additional Information

About SaaS Talent

SaaS Talent is more than just a recruiting company. We're your hiring, business development and growth partner with 20+ years of experience in SaaS and Hi-Tech that helps you scale and transform your business. We've worked with 100+ companies and helped them achieve their goals. From streamlining sales, marketing, and operations to hiring ideal talent and getting funding, if you're struggling to grow, we're an ideal choice.

Reach out to us at www.saas-talent.com to learn more about how we can help you .

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