Location Montreal, QC — Onsite (Near Peel Metro Station). Please note that we do not accept remote or hybrid candidates at this time. The Role We are looking for a Technical Support Agent to join our on-site Montreal team. This full-time, on-site role (34 hours/week) is ideal for someone who thrives in a fast-paced environment and enjoys working closely with clients and cross-functional teams. Responsibilities: What You’ll Do • Customer Support : Provide direct support to customers with payment-related issues, ensuring they are resolved efficiently. • Problem Resolution : Identify and troubleshoot payment processing issues, including transaction failures and payment disputes. • Documentation : Maintain detailed records of customer interactions, issues, and resolutions using appropriate CRM and ticketing systems. Qualifications: What We’re Looking For • Ability to clearly explain technical terms and troubleshooting steps. • Ability to research and properly use a knowledge base to resolve various product issues. • Ability to determine the root cause of an issue using proper probing and questioning. • Excellent customer service, interpersonal, and communication skills are preferred. • An analytical mind, technical acumen, and excellent time management. • Prior experience in a call center environment. Technical support-related experience preferred. • Excellent communication skills in English to collaborate with cross-functional teams, as well as external partners and clients who are based in the US. Compensation: $25 per hour

• What You’ll Do • Customer Support: Provide direct support to customers with payment-related issues, ensuring they are resolved efficiently. • Problem Resolution: Identify and troubleshoot payment processing issues, including transaction failures and payment disputes. • Documentation: Maintain detailed records of customer interactions, issues, and resolutions using appropriate CRM and ticketing systems.