Job Description
Technical Support Associate HVAC/R, Electrical
Location: Remote USA
Saving the World! Help Wanted…
Company Description:
Budderfly is on a mission to help businesses dramatically reduce their carbon footprint while significantly lowering their energy costs.
We are a fast-growing and fast-paced organization looking to add talented people who are passionate about making the world a better place!
Recognized by INC 5000 Fastest-Growing Private Companies
Budderfly Ranked #10 USA Overall, #2 Energy Sector, #1 CT
We are seeking an experienced, highly motivated, hands-on individual to join our team as a Technical Support Associate. In this job, you’llbe in a technical role where you will diagnose and troubleshoot our technology, systems, and equipment with customers and 3rd partyvendors. You must have excellent written and verbal communication skills, ability to independently problem-solve and work under pressure. You must be customer-focused, requiring you to prioritize multiple tickets and projects to balance your workload. A successful candidate must be eager to take a hands-on role in a fast-paced, leading energy management company and want to be accountable for delivering results. Job Responsibilities:
· Research and identify solutions to various problems related to energy-saving solutions including but not limited to HVAC systems, refrigeration systems, metering, etc.
· Track customer issues issues through to resolution, within agreed time limits
· Communicate with clients and 3rd party vendors through a series of actions, either via phone, email or chat application
· Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
· Provide prompt and accurate feedback to customers
· Ensure all issues are properly logged
· Prioritize and manage several open issues at one time
· Follow up with clients to ensure their equipment is fully functional after troubleshooting
· Prepare accurate and timely reports
· Document technical knowledge in the form of notes and manuals
· Deliver training to vendors on systems, processes, and technologies
· Other job-related duties may be assigned.
Desired Characteristics:
• Hands-on field experience with HVAC, refrigeration, and electrical systems
• Strong troubleshooting and organizational skills
• Creative problem solver with the ability to multi-task and provide excellent customer service.
Qualifications:
· Industry-specific certification in HVAC, Refrigeration or Electrical preferred
· 5+ years of relevant experience in a customer focused position involving technical knowledge of a company's products and services.
· Professional written and interpersonal skills are essential when communicating with customers and clients
· Ability to prioritize and manage several milestones and projects efficiently
· Extensive experience working with different operating systems including Windows.
· Time-management skills and the ability to establish reasonable and attainable deadlines for resolution
· Flexible hours are required as field crews’ schedules will vary, including weekend and late-night work.
· 15% travel may be required
What You Can Expect:
• Environment for an entrepreneurial-minded person
• Constant learning, mentorship, and coaching from top leadership
• Full benefits package including medical, dental, vision, life, and disability insurance.
Salary Range: $65,000.00- $78,000.00 based on factors including level of experience, skill set, qualifications, and location.
Job Location: Remote
Work Schedule based on where you reside: Monday - Friday with rotational weekends :
2:00 PM - 11:00 PM EST or 1:00 PM - 10:00 PM CST or 12:00 PM - 9:00 PM PST
Our hours of operation are 7 days a week including holidays.
The policy of Budderfly is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to affirmatively seek to advance the principles of equal employment opportunity.
Budderfly is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career web page as a result of your disability.
Company Description
Budderfly is on a mission to help businesses drastically reduce their carbon footprint while significantly lowering their energy costs. Budderfly, brings an innovative approach to the emerging Energy Efficiency as a Service (EaaS) market. As the leading pioneer, Budderfly offers advanced software, patented energy Internet of Things (IoT) measurement and control devices and numerous energy-saving facility components and upgrades. Headquartered in Shelton, CT (Warehouse - Milford, CT) and offices in Orange CA. Our expansion is well capitalized and provides our clients with the ability to manage their energy and utility bills and optimize efficiency with the partnership and utilization of our technology.
Budderfly is an affirmative action-equal opportunity employer.
Budderfly is on a mission to help businesses drastically reduce their carbon footprint while significantly lowering their energy costs. Budderfly, brings an innovative approach to the emerging Energy Efficiency as a Service (EaaS) market. As the leading pioneer, Budderfly offers advanced software, patented energy Internet of Things (IoT) measurement and control devices and numerous energy-saving facility components and upgrades. Headquartered in Shelton, CT (Warehouse - Milford, CT) and offices in Orange CA. Our expansion is well capitalized and provides our clients with the ability to manage their energy and utility bills and optimize efficiency with the partnership and utilization of our technology.\r\n\r\nBudderfly is an affirmative action-equal opportunity employer.