Job Description

** General Responsibility**

The Customer Support Hotline Engineer is a hands-on role that demands strong technical expertise, organizational abilities, and exceptional communication skills. This position leverages solid experience in electrical systems and controls to provide support to clients across North America, Mexico, and Central America.

The Engineer is also responsible for coordinating and delivering hotline support services for both new and legacy customers, working closely with our European hotline teams to ensure seamless global service.

This role offers significant opportunities for career growth and involves collaboration across various technical disciplines, including mechanical and electrical engineering, software development, project management, and customer support.

The position may require ongoing training and on-site visits, with frequent travel primarily within North America, and occasional extended international travel as needed.

** Responsibilities**

• Ability to learn and understand electrical and control aspects of installed systems
• Access and troubleshooting of electro-mechanical components and systems, including PLC and PC communications.
• Understanding system applications and how they translate into operational and functional requirements.
• Effective, courteous communication with customers and provide technical expertise to guide and aid in issue resolution.
• Investigate a root cause analysis or develop another corrective action in resolving issues.
• Communicate and coordinate problem resolution actions with engineering, customer support, and other personnel to resolve issues.
• Interpret maintenance manuals, schematics, wiring diagrams and other documentation.
• Instructs and directs workers in servicing and repairing equipment.
• Consults with engineering personnel to resolve unusual problems in system operation and maintenance.
• May supervise workers in testing, tuning, and adjusting equipment to obtain optimum operating performance.
• Understand electrical drawings and specifications as they relate to machine control programming.
• Strong Customer communication skills.
• Develop and implement strategies and standards for training, skills matrix, response and reporting.
• Utilize best practices with our European hotline and technical groups,
• Utilize stage gate process in regard to hotline and new systems.
• Utilize best practices of Service Now, as defined by Technical Team Leader
• May be assigned to special projects or required to perform other duties not listed above, which may vary from time to time as determined by management, to meet company needs.

Hourly rate of pay: $38.00 - $45.00 (note that rate of pay will be based on level of experience)

Qualifications

** Required Skills and Abilities**

• Associates or bachelor's degree in electrical or mechanical engineering, Engineering Technology, technical courses of study or other combinations of experience and training that meet the minimum requirements.
• Strong time management and attention to detail
• Strong communication skills: verbal, written and interpersonal
• Excellent Troubleshooting skills
• Ability to handle multiple tasks and work under pressure; sense of both urgency and thoroughness.
• Professional, positive, and energetic attitude.
• Self-motivated, trustworthy, respectful of others.
• Able to travel up to 40% of the time, as per business needs
• Able to participate in a rotating on-call schedule to provide after-hours support 2-3 times a week, including weekends.

Knowledge of:

• Strong PC skills (Windows, Word, Excel, remote capabilities).
• Strong understanding of industrial power, electrical and control circuits and devices.
• Good understanding of networks and networking.
• Demonstrated capability in PLC programming, with specific focus on SCO Unix, Linux, Siemens, and Allen Bradley based systems.
• Ability to interpret schematics, diagrams and other documentation.
• Understanding of C++ and Siemens S7 preferred

Ability to:

• Attention to detail and the ability to learn quickly
• Works as part of the team
• Use computer-based tools for communication, trouble shooting, and programming.
• To quickly acquire programming skills for machine control platforms
• Works remotely, while working independently.

** Desired** Experience

Demonstrated expertise of:

• Sortation systems, i.e. Crisplant Legacy systems, etc.
• Electrical and control troubleshooting
• PLC and PC based Programming

Commitment Required. We are looking for a long-term commitment, the ability to set and meet goals, participate in on call rotations, and the willingness and ability to travel.

Additional Information

BEUMER is an innovative company, where every employee is part of the "family". Because our employees are our most important asset, here are some of benefits we currently offer full-time employees.

• **Medical & Dental Premiums: **We cover 100% of the premiums for you and your eligible dependents.
• 401(k) with Generous Match: Secure your financial future with our competitive retirement plan.
• Life Insurance / Long Term Disability: Peace of mind for you and your loved ones. Yes, we cover that too!
• Ancillary Insurances: Including vision, accident, and critical illness insurance.
• Generous Paid Time Off: Achieve the optimal work-life balance.
• Company Holidays: Enjoy paid time off on designated company holidays including additional flex days for times that matter most!
• Performance-Based Bonus: Eligibility to participate in our Target Agreement Plan for bonus potential.

BEUMER is an equal opportunity employer and affords equal opportunity to all applicants and employees for all positions without regard to race, color, religion, gender, national origin, age, disability, veteran status or any other status protected under local, state or federal laws.