Benefits:

401(k)

401(k) matching

Bonus based on performance

Competitive salary

Free uniforms

Opportunity for advancement

Paid time off

Training & development

Siming Tire Supply, Incorporated is a cutting-edge automotive company that has firmly established itself in the industry through our relentless focus on technology. Since our inception in 1995, we have sought to redefine the automotive landscape by seamlessly integrating advanced technologies into vehicles. Through our continued pursuit of innovation, combined with our eco-conscious approach, we have positioned ourselves as a true leader in the technology-driven automotive industry. As we continue to shape the future of transportation, we remain at the forefront of sustainable, safe, and connected mobility solutions.

Job Description

Technical Support & Logistics (Warehouse) Specialist - (Automotive Aftermarket Parts)

Are you a technical problem-solver who enjoys working directly with customers and diving into hands-on operations? We are hiring an energetic and motivated Technical Support & Logistics (Warehouse) Specialist to be a critical resource for both our clients and our warehouse operations. This unique dual role will provide variety, responsibility, and growth within our organization.

The Impact You Will Have (Key Responsibilities):

Technical Customer Support (30-40% Focus)

Diagnose and Resolve: Serve as the first-line expert for inbound technical calls, efficiently diagnosing and resolving issues related to TPMS sensors, receivers, software, and related tools.

Guide and Train: Instruct customers (distributors, repair shops, and end-users) through detailed installation, calibration, and troubleshooting procedures.

Document: Record common issues, update knowledge bases, and contribute to the team's shared repository of solutions.

Warehouse & Logistics Support (60-70% Focus)

Fulfill and Ship: Accurately pull stock, stage orders, and prepare daily shipments, ensuring all customer orders are complete and correct.

Process Shipments: Receive incoming materials, verifying inventory against shipping documents and inspecting for any damages or defects.

Operate Machinery: Safely and proficiently utilize warehouse equipment, including forklifts, pallet jacks, and hand trucks, as needed.

Inventory Control

Qualifications for Success

Technical Aptitude: Proven ability to quickly grasp and troubleshoot technical products, with a strong preference for experience with TPMS or similar vehicle electronics preferred.

Customer Focus: Excellent communication and customer service skills; capable of clearly explaining complex technical information to diverse audiences.

Operational Skills: Experience in a warehouse environment, with the ability to safely operate a forklift and pallet jack.

Core Competencies: Strong problem-solving skills, attention to detail, proficiency in Microsoft applications, and the capacity to work effectively with limited supervision.

Physical Requirements: Capable of lifting and moving heavy objects as required for essential warehouse tasks.