Job Description

Job Description

Technical Support Responsibilities:

• Must have excellent communication skills
• Working with and on a team so communication is spread throughout the team
• Critical thinking is a must
• Identifying hardware and software solutions.
• Troubleshooting technical issues.
• Resolving network issues.
• Installing and configuring IP phone hardware and software.
• Speaking to customers to quickly get to the root of their problem.
• Providing timely and accurate customer feedback.
• Talking customers through a series of actions to resolve a problem.
• Following up with clients to ensure the problem is resolved.
• Supporting the roll-out of new applications.
• Providing support in the form of procedural documentation.
• Managing multiple cases at one time.
• Testing and evaluating new technologies.

Technical Support Requirements:

• CompTIA certification is a plus
• Experience in Linux or Cisco is a plus
• VICI Dial experience is a plus
• At least 1 year prior experience in tech support, desktop support, or a similar role.
• Proficiency in Windows
• Experience with remote desktop applications and help desk software.
• Attention to detail and good problem-solving skills.
• Excellent interpersonal skills.
• Good written and verbal communication.