IQ Clarity has an Addison, TX based client looking to hire an experienced Technical Support Specialist who thrives in a customer-facing role and enjoys solving real-world IT challenges.

This role will be onsite in Addison, TX

What You’ll Do:

· Troubleshoot and resolve escalated support tickets, including VPN, VoIP, and networking issues

· Provide hands-on support with Active Directory, Exchange, Office 365, and RMM tools

· Configure and manage switching, routing, and firewall systems

· Support and maintain client VoIP systems (currently using 3CX VOIP)

· Use automation where possible to streamline recurring tasks

· Communicate clearly with end-users and clients, delivering solutions with professionalism and empathy

What We’re Looking For:

· 3–4 years of helpdesk or technical support experience

· Understanding of networking fundamentals (switching, routing) and VPN configuration

· Hands-on experience with firewalls

· Solid skills in Office 365, Active Directory, Exchange, and VoIP

· Track record of handling tickets efficiently and independently

· Familiarity with Remote Monitoring & Management (RMM) platforms and automation for routine support tasks

· Strong problem-solving and communication skills

Nice to Have:

· CompTIA or other relevant certifications

· Prior experience supporting Small Business environments