Job Description
(Please submit your application through the ZipRecruiter platform as instructed. We kindly ask that you do not call regarding this position.)
About S &B
At S &B, we design and manufacture premium aftermarket products for automotive enthusiasts. Our customers are passionate, knowledgeable, and demand excellence—and so do we. We're a tight-knit family business (650 employees) that has been around for over 20 years and moves fast, values initiative, and isn’t afraid to push boundaries.
Position Overview
We are seeking a Technical Support Specialist to join our team in Fontana, CA. This role involves providing technical assistance to our customers, troubleshooting product issues, and ensuring a high level of customer satisfaction. The ideal candidate will have a strong automotive background, excellent communication skills, and a passion for automotive performance products.
Key Responsibilities
Respond to customer inquiries via phone, email, and chat, providing technical assistance on S&B products.
Diagnose and troubleshoot product issues, guiding customers through solutions.
Document customer interactions and technical issues in our CRM system.
Collaborate with engineering and product teams to resolve complex technical problems.
Provide feedback to product development teams based on customer experiences.
Stay updated on product knowledge and industry trends to provide accurate information.
Qualifications
High school diploma or equivalent; technical certifications or associate degree preferred.
Minimum of 2 years experience in technical support or a related field, preferably in the automotive industry.
Strong problem-solving skills and attention to detail.
Excellent verbal and written communication skills.
Proficiency with CRM, Ticket Systems, Accounting systems and support tools.
Ability to work independently and as part of a team.
Benefits
Competitive salary.
Health, dental, and vision insurance.
401(k) with company match.
Paid time off and holidays.
Employee discounts on S&B products.
Opportunities for professional development.
Join us at S&B and be part of a team that values innovation, quality, and customer satisfaction.