Job Description

Job Description

URSROBOT, Inc. is a leading force in the world of robotics, specializing in Automated Mobile Robots (AMR) that redefine the way we interact with technology. Founded in 2019 in Taiwan, we take pride in our trailblazing approach to technological advancement. Our Research and Development Team boasts over 20 years of collective experience in developing smart devices, IoT solutions, communications and serving as a consumer electronics system integrator. This wealth of expertise positions us as a key player in shaping the future of robotics.

We established the NEXMOW, the world's first GPS wireless robot lawn mower. This revolutionary device combines precise outdoor navigation, AI path planning and cloud services, setting a smart working way in the commercial landscaping industry. URSROBOT is not just a manufacturer; we are pioneers, continually striving to redefine what is possible to deliver the service robot solutions.

With our U.S. Headquarters based in San Jose, CA, we are positioned at the heart of technological innovation. Join us on a journey into the future, where URSROBOT leads the way to make service robots be parts of daily life.

Benefits:

Bonus based on performance

Health Insurance Plan

Opportunity for advancement

Training & development

Telephone Stipend

Paid Time off

Paid Holidays

Compensation Package:

Base salary range of $55,000-$75,000; performance bonus up to $8,000 for a total earning potential of $83,000

Job Description:

We are seeking a passionate and skilled Technical Support Specialist to join our dynamic team. As a Technical Support Specialist, you will be responsible for providing timely and effective technical assistance to our distributor, dealers, and end-users. Recording all reported cases, ensuring they are resolved to the user's satisfaction and providing the input for company product improvement.

This role requires not only a foundation of technical expertise or experience, exceptional communication skills, and a dedication to service excellence. Most importantly, we value TEAMWORK and a proactive attitude toward learning from colleagues.

This is not only a job opportunity but also a Career Opportunity for someone looking to join the Industry Leader of one of the world's premier business services.

Key Responsibilities:

• Respond to and resolve technical inquiries, technical training, repair knowledge, and troubleshooting for the robotic lawn mowers of URSROBOT INC. to our distributors, dealers and end users.
• Remodel, rework for company products under certain standards.
• Proactively identify recurring problems with our products and services. And provide input to the R & D team with field information to enhance product improvements.
• Collaborate with the Sales Team and travel for demo or technical inquiries.
• Prepare the report for the weekly technical customer support meeting.
• Compassionate, fast-learner, good listener, and patient to work through business challenges with co-workers in Taiwan and the US.

Education and Experience:

• Minimum high school graduate
• Excellent verbal communication skills to communicate clearly and organized with customers.
• Basic ability to use Microsoft Office software and Google workforce.
• Open and positive attitude
• Language: English

Desired Experiences:

• Associates or Bachelor’s Degree in any field. ; OR
• At least 1 year of work experience
• Engineering experience in related outdoor Power Equipment / Technical Support / Customer Support will be an advantage. ; OR
• No engineering experience but welling and interest in learning the robotics industry; OR
• Language: Fluent in Mandarin will be an advantage.

The above is intended to describe this job's general requirements. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.