Technical Support Specialist

📍Location: Yadkinville, NC

Be the voice our customer's trust.

Hybrid role: work from home Friday and Saturday

If you love solving problems, enjoy talking tech with real people, and get satisfaction from turning “it’s not working” into “you saved my day,” this role is for you. You’ll support customers across our products, services, equipment, and technology—troubleshooting issues, documenting solutions, and following through until it’s resolved.

What you’ll do

• Support customers via phone/chat/email and follow established follow-up protocols
• Troubleshoot and research issues to deliver accurate, timely solutions
• Educate customers and internal teams on systems, billing processes, policies, and product features
• Document interactions clearly in the CRM so progress is easy to track
• Meet individual and team performance goals (KPIs)
• Handle difficult situations professionally and escalate when appropriate

What you bring

• 3+ years of customer service/customer support (preferred)
• Strong written/verbal communication and active listening
• Technical aptitude and comfort working in multiple systems (CRM/ticketing, chat, email)
• Ability to multitask, prioritize, and manage time effectively
• Flexibility for varying shift schedules and on-call rotation
• High school diploma required; related degree preferred (additional training required)

Why you’ll love working at Zirrus

• Great employee benefits: medical, dental, vision, and life insurance; short-term and long-term disability;flexible spending accounts.
• No medical deductible or copay, up to 9% 401(k) match, and PTO roll over.
• Modern tech, proven legacy be part of a modern tech company with 75 years of momentum behind it.
• Work that matters: we connect customers and businesses and help strengthen the communities we serve
• Supportive team environment: collaborate with people who value integrity, accountability, and great customer experiences
• Room to grow: opportunities to learn new systems, expand technical skills, and build a long-term career

Work schedule

• Tuesday–Saturday
• Tuesday–Friday: 9:00 AM – 6:00 PM
• Saturday: 8:00 AM – 5:00 PM
• Work from home: Friday and Saturday

Interested? Apply today to join our Technical Support team and help customers feel confident, connected, and taken care of.