Job Description

Job Description

Wide format printing solutions company is seeking a highly skilled Technical Support & Training Specialist to provide remote installation support and training for advanced wide format printers. This role requires a strong background in production printing and wide format technologies, with the ability to troubleshoot technical issues and deliver expert training remotely. The ideal candidate will excel in a Windows environment, possess exceptional problem-solving skills, and have a proven record in production printing.

Key Responsibilities:

• Remote Support & Installation:

* Assist clients in the remote installation of wide format printers.

* Guide clients through printer setup, including paper and ink installation, as well as driver installation and troubleshooting.

• Client Training:

* Provide comprehensive remote training on our design software.

* Educate clients on optimal printer setup and maintenance practices.

• Technical Troubleshooting:

* Answer technical support calls and resolve issues efficiently.

* Diagnose and fix common printing and driver-related challenges in a Windows environment.

• Product Expertise:

* Develop an in-depth understanding of a range of wide format printers—from compact desktop models to high-end latex systems.

* Leverage previous experience in production printing to enhance client support and training.

* Familiarity with RIP software and advanced cutting machines is considered an advantage.

• Administrative & Marketing Support:

* Maintain detailed records of client interactions and technical issues.

* Collaborate effectively within a team and assist in marketing initiatives.

* Utilize database management and Excel skills to support operational activities.

Qualifications:

• Demonstrated experience in production printing and wide format printing solutions.

• Proficient in the Windows operating system, with a strong background in driver installation and technical troubleshooting.

• Prior experience in technical support or a related field.

• Excellent communication skills and a talent for remote client training.

• Highly detail-oriented with a commitment to meticulous record keeping.

• Ability to work independently as well as collaboratively in a team environment.

• Knowledge of databases and advanced Excel skills is an asset.

Compensation & Benefits:

• Salary: Starting at $40,000 per year (negotiable based on experience).

• Plentiful commission opportunities for upsells and upgrades.

• Benefits:

* Health insurance and dental coverage with a 50% company contribution.

* Opportunities for professional development and career growth.

How to Apply:
Interested candidates should submit their resume along with a cover letter detailing their relevant experience in wide format and production printing, and explaining why they are the ideal fit for this role.

We are an equal opportunity employer committed to fostering an inclusive environment for all employees. We look forward to receiving your application.

Company Description

Fast growing Edu-Tech company with huge growth potential!

Company Description

Fast growing Edu-Tech company with huge growth potential!