Job Description
Oxfam America’s business application ecosystem includes an expanding suite of systems such as ERP, HRIS, CRM, data platforms, reporting tools, and collaboration software. The Technical Systems Analyst plays a key role in the administration, integration, and technical support of these systems and partners with the Business Applications Manager to design and implement technology-enabled business optimizations.
This role supports day-to-day operations, manages system integrations, and delivers reporting and automation solutions. A strong understanding of finance and human resources processes is essential for aligning systems with organizational needs to enhance data flow, accuracy, and operational efficiency.
_ PRIMARY RESPONSIBILITIES_
Business Systems Administration and Support
- Serve as the primary technical contact for business applications including ERP, HRIS, and reporting tools.
- Administer, configure and develop ERP systems and other business-critical applications.
- Collaborate with business users to manage system configurations, troubleshoot issues, and support system upgrades and testing.
- Track and manage technical requests through platforms like Jira, Asana or ServiceNow.
- Contribute to system enhancement planning, testing, documentation, and training.
Reporting, Dashboards, and Data Management
- Develop and maintain Power BI dashboards and SQL-based reports to meet organizational needs.
- Build and maintain pipelines to ingest, clean, and distribute data across applications and platforms for real-time reporting.
- Fulfill regular and ad hoc reporting requests across departments such as Finance, HR, and IT.
- Work with data formats including JSON, XML, and CSV to support system imports/exports.
- Support self-service data and reporting initiatives through intuitive, and reusable tools.
System Integration and Automation
- Design and manage integrations between business systems using APIs, webhooks, and middleware platforms.
- Automate data exchange across platforms using technologies like Azure Logic Apps, Azure Data Factory, or similar tools.
- Develop scripts or lightweight applications using Python, JavaScript, or C# or another modern language to support integrations and build custom automations or data processing solutions.
- Ensure compliance with security, privacy, and data governance policies.
- Contribute to our cloud-first strategy using Microsoft Azure, Microsoft Fabric, and the broader Microsoft 365 ecosystem, including Power Apps for business process automation.
Technology Driven Business Optimization
- Map current workflows and identify automation and integration opportunities to streamline business process
- Design practical and cost-effective solutions leveraging existing technology platforms and tools
- Monitor emerging technology trends and vendor feature releases to evaluate, apply and recommend enhancements that align with organizational needs.
- Translate functional requirements work with Business Applications Manager in designing and developing implementation plans.
_ POSITION EXPECTATIONS_
- Demonstrate Continuous Learning: Stay current with evolving enterprise technologies, system integration practices, and digital tools. Seek opportunities to improve knowledge and apply learning to support business goals.
- Collaborate Across Teams: Work effectively across departments and functions in a team-based, service-oriented environment. Build strong relationships with both technical and non-technical colleagues to ensure successful implementation and adoption of systems.
- Centers Equity and Justice: Apply an understanding of gender justice, racial equity, and inclusive practices in system design, support, and collaboration. Support equitable access to tools and information across the organization.
- Promote a Safe and Accountable Culture: Uphold Oxfam’s safeguarding standards and contribute to a safe, respectful, and secure workplace. Ensure data security and compliance in system and integration practices.
- Drive Innovation and Technical Solutions: Bring creativity and technical insight to solve challenges through automation, integration, and optimization. Champion the use of modern platforms to enhance efficiency and user experience.