This role designs and delivers training that equips end-users and IT professionals to adopt and effectively use the new system. The ideal candidate blends adult-learning expertise with hands-on Salesforce training experience in a state government environment.

Key Responsibilities

• Design, develop, and deliver training and development programs for end-users and IT professionals
• Participate in training needs assessments and support vendor selection for training tools and platforms
• Partner with IT and business stakeholders to identify system and training requirements
• Develop training documentation for custom and packaged applications
• Design classroom instruction, workshops, computer-based training (CBT), and online help content
• Apply adult learning principles across a range of audiences and skill levels
• Work independently or as part of a team on IT training projects, occasionally serving as project lead
• Support small to large, complex IT training initiatives spanning multiple technical environments

Required Qualifications

• Bachelor's degree in Instructional Technology, Computer Science, Information Systems, Education, or a related field (or equivalent professional experience)
• Minimum of 3 years of professional training experience, including IT course development and delivery
• At least 1 year of Salesforce experience within the last 5 years
• Demonstrated ability to work independently and manage multiple training projects concurrently
• Strong communication and presentation skills across technical and non-technical audiences

Preferred Qualifications

• Prior experience supporting a state or federal government IT implementation
• Experience training end-users on healthcare, Medicaid, or human services systems
• Familiarity with Salesforce Trailhead, Salesforce certifications, or learning management systems (LMS)

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