Complete Description:

Duties and Responsibilities:

· Write and edit technical and end-user documents, including procedures, processes, functional descriptions, release documents, system specifications, reports, manuals, training, presentations, end-user communication messages and other program deliverables such as editing policy directives, strategic plans, and standard operating procedures

· Track the development and delivery of monthly, quarterly, and semiannual documents and reports;

· Perform technical edits and support quality reviews.

· Develop quality standards, graphics, format, and style for internal and external IT documents.

· Create customer service content, user guides, in-depth documentation on product features, FAQ reference materials

· Contribute to the organization's messaging strategy, crafting content guides for new products and features

· Understand new features, learn how they work, and document them in crisp, easy-to-follow language

· Improve existing documentation based on customer feedback.

· Interview subject matter experts and analyze complex information to understand the details of the platforms and technical information to be conveyed.

· Learn complex concepts and communicate information easily and clearly to internal employees and the end user community.

· Use visual models and tools to communicate workflows, communications, relations, and system operations.

· Performs other related duties as assigned.

· Must be detail oriented with strong analytical and problem-solving skills.

Education: Bachelor's Degree in Computer Science or related field

Qualifications:

· 5+ years of experience as a Technical Writer

· 5+ years of experience with documentation tools Microsoft Excel, Word and PowerPoint.

· Excellent written communication and grammatical skills. Strong attention to detail is critical.

· Highly skilled in MS Suite software (Word, Excel, PowerPoint, Project, and Visio) to conduct all job responsibilities.

· 3+ Years of hands-on experience with Adobe Acrobat Pro. Familiarity with Microsoft SharePoint.

· Demonstrable ability to grasp technical concepts and make them easily understandable in text and pictures

· 3+ Years of experience using content publishing tools to write, format, manage, and publish technical content on the web.

Skills:

· Bachelor's Degree in Computer Science or related field.

· Experience as a Technical Writer.

· Experience with documentation tools Microsoft Excel, Word and PowerPoint.

· Hands-on experience with Adobe Acrobat Pro. Familiarity with Microsoft SharePoint.

· Experience using content publishing tools to write, format, manage, and publish technical content on the web.

· Highly skilled in MS Suite software (Word, Excel, PowerPoint, Project, and Visio) to conduct all job responsibilities

Flexible work from home options available.