Job Title: Product Trainer / Technical Writer
Location: Remote
Job Type: Full-Time

Position Summary:

We are seeking a dynamic and detail-oriented Product Trainer / Technical Writer to join our growing team. In this hybrid role, you will create engaging product documentation and deliver training for internal teams, partners, and customers. You’ll collaborate closely with product managers, engineers, customer success, and marketing to ensure that product knowledge is clear, accurate, and accessible.

Company:

Client is redefining how companies automate revenue recognition and financial reporting. You’ll be joining a talented, collaborative team that thrives on solving complex problems and delivering high-impact solutions for customers ranging from fast-growing startups to global enterprises. As part of a dynamic, early-stage company, you’ll have the opportunity to shape processes, take ownership of your work, and grow your career in a supportive environment. We value curiosity, initiative, and a commitment to excellence — and we have fun along the way.

Key Responsibilities:

Technical Writing

• Develop and maintain user guides, release notes, FAQs, technical documentation, and help center content for the Client product suite

• Translate complex product features into clear, concise, user-friendly content

• Collaborate with product and engineering teams to stay current on new features and use cases

• Maintain consistent tone, voice, and formatting across all documentation

Training

• Design, develop, and deliver live and recorded training sessions for customers, partners, and internal stakeholders

• Create learning materials such as slide decks, videos, tutorials, and product walkthroughs

• Manage onboarding resources and product knowledge for Customer Success and Sales Enablement

• Collect feedback on training effectiveness and continuously improve training content and delivery

Qualifications:

• 3+ years of experience in technical writing, product training, instructional design, or a related role in a SaaS or tech environment

• Familiarity with revenue recognition or financial/ERP systems (e.g., Salesforce CPQ/Billing, NetSuite, Zuora) is a plus

• Excellent written and verbal communication skills; ability to explain technical concepts to diverse audiences

• Proficiency with tools such as Confluence, Loom, and other documentation and training platforms

• Comfortable working cross-functionally in a fast-paced, startup environment

• Highly self-motivated, proactive, and detail-oriented