Job Description

· Works directly with system analysts and programmers to write and edit program and system documentation, user manuals, training courses, and procedures.

· Conducts research about product by interviewing subject matter experts, reviewing existing documentation, and using the application.

· Authors end-user documentation. Edits documentation projects, including copy, pre-press and accuracy editing.

· Follows through on documentation project to completion, including client signoff, production and archival.

· Having 3-6 years experience.

Role: Technical Writer (User Guides & SharePoint)

Duration: 6 months (extension likely)

Location: Onsite 4 days/week (EST), 40 hrs/week

Project: Software documentation & SharePoint management

Key Requirements:

· Proven technical writing experience for software products

· Experience with Microsoft 365 tools (Teams, OneDrive, Power Automate)

· Hands-on SharePoint authoring/admin experience

· Ability to simplify complex concepts for non-technical audiences

· Visual design proficiency (diagrams, screenshots, flowcharts)

Responsibilities:

· Gather information from subject matter experts

· Create and update user guides, help articles, and training materials (including videos)

· Manage and organize documentation in SharePoint

· Implement content management best practices (versioning, taxonomy)

· Edit and proofread for clarity and consistency

· Review new features/releases for documentation accuracy