Job Description

Technical Author Responsibilities:

• Research, write, edit, and maintain technical documentation including:
  • User guides
  • Installation and configuration documentation
  • Knowledge Base Articles (KBAs)
  • FAQs
  • Technical reference materials
• Collaborate cross-functionally with engineering, product management, QA/testing, marketing, support, and global teams to gather technical information and ensure documentation accuracy.
• Translate complex enterprise and security-related concepts into clear, concise, and user-friendly documentation for a variety of audiences.
• Drive documentation review and approval processes while proactively communicating project status, timelines, and potential issues.
• Self-edit and peer-review content to maintain high standards for grammar, clarity, consistency, and technical accuracy.
• Support UI content and feature discoverability initiatives to improve product usability and customer adoption.

Project Management & Technical Product Marketing Responsibilities

• Create, update, and manage web and SharePoint content using approved publishing templates and workflows.
• Ensure all published materials meet branding, formatting, accessibility, and compliance standards.
• Maintain consistency across content repositories, digital assets, and web pages.
• Assist with template and layout management for Word, PowerPoint, and related content formats.
• Track and analyze content engagement and performance metrics to identify optimization opportunities.
• Deliver reporting and recommendations to improve content effectiveness and user experience.

Qualifications

Required Qualifications

• 5–10 years of experience developing enterprise-level software documentation for commercial products.
• Exceptional written and verbal communication skills.
• Strong technical writing, editing, proofreading, and grammar skills.
• Demonstrated ability to quickly learn and clearly explain complex technical concepts.
• Experience documenting enterprise technologies such as:
  • Security systems
  • System software
  • Databases
  • Client-server architectures
  • IT management systems
• Experience with:
  • Modern technical writing tools and methodologies
  • Lightweight markup languages
  • Git or distributed version control systems
  • Visio and/or Figma for diagrams and infographics
• Strong organizational skills with the ability to manage multiple projects and deadlines.
• Ability to work independently while collaborating effectively with cross-functional teams.

Preferred Qualifications

• Direct experience working with security products or enterprise security systems.
• Degree in Computer Science or a related technical field.
• Exposure to cloud-native architectures.
• Adobe Creative Suite experience, including Photoshop and InDesign.
• Basic video editing skills.
• Strong attention to detail and ability to work effectively under pressure.