Summary:

Reads industrial, commercial and residential meters by assigned routes and/or appointment to ensure timely and accurate monthly measurement of gas consumption. Ability to identify and work non-registering equipment including programming and installing IMU devices.

Essential Duties/Responsibilities:

• Ability to read gas meters from dials and by operating automated reading equipment: Handheld Mobile Collector unit (IMR).

• Verifies meter identification numbers and document readings to assure timely and accurate billing of our customers’ gas consumption.

• Plot daily route using charts, maps, and existing procedures to ensure efficient and timely reading of gas meters.

• Participate in the continuous improvement of route/cycle structure. Make notes and any changes to location codes, access and data describing customer premises to help other meter readers perform their duties in a safe and more efficient manner.

• Observe, note and report any irregularities of route, IMR, IMU, vehicle. Report all irregularities to supervision.

• Respond to our internal and external customers’ requests, questions, and concerns in a manner that meets customer expectations.

• Partner with internal customer relations department to provide information and help prompt resolutions to customer account and audit requests.

• Observe, report and document gas leaks, suspected gas theft, or malfunctioning of equipment and other hazardous conditions to ensure customer and employee safety and compliance with company policy.

• Participate in training and cross training to increase job knowledge and competency.

• Able to provide and maintain a valid Driver’s License and safe driving record.

• Identify non-registering IMU’s.

• Works investigate IMU orders, including ability and knowledge to use the necessary equipment and tools to re-program an existing IMU or to install and program new IMU device on meters.

• Able to turn off a gas meters in an emergency situation and when work is light, turn off.

Education:

Requires a high school diploma or the equivalent knowledge of English, mathematics (addition, subtraction, multiplication, division, fractions and percentages), punctuation, grammar and spelling.

Experience:

Requires knowledge of basic gas meter functions: How to read, install an IMU, operate an IMR.

Additional Knowledge, Skills , Licenses/Certifications, Abilities & Personal Characteristics (KSLAPs):

• Able to demonstrate commitment to compliance with applicable laws and regulations, the Company’s Ethics and Compliance Code of Conduct, and other Company policies and procedures and do so consistently, take all required training courses and do so timely.

• Able to demonstrate respect for all individuals, adhere to the Company’s values and business practices and do both consistently.

• Able to meet and maintain performance and attendance criteria for the job.

• Able to demonstrate thorough working knowledge of the policies, practices, procedures and business processes supporting manual meter reading, automatic meter reading and IMU/IMR maintenance processes, including ability to understand and develop working knowledge of software and hardware components.

• Able to use mainframe software programs such as OFS (Mobile Data).

• Able to demonstrate ability to operate a personal computer, including working knowledge of word processing software.

• Able to understand and evaluate software, hardware and other technology.

• Able to use the proper tools for any given job.

• Able to demonstrate and utilize effective oral and written communication skills.

• Able to communicate clearly and effectively with customers on the routes in a courteous and professional manner.

• Able to meet all physical requirements, competency-based assessments, pre-employment background checks, pre-employment drug screen and other selection criteria determined by the company.

Physical Requirements:

• Able to work inside a vehicle and outside for most of the workday.

• Able to sit for extended periods of time.

• Able to crawl under low houses and climb a ladder.

• Able to view a personal computer or laptop screen for extended periods of time.

• Able to operate a motor vehicle, including ability to enter and exit vehicle unassisted.

Working Conditions:

• Able to adapt easily to changing work schedules.

• Able to work overtime (scheduled and/or unscheduled, nights and/or weekends) occasionally, as needed or required to meet established deadlines.

• Able to work with moderate daily pressure to meet deadlines.

Able to be included in random drug screen pool required for DOT drivers and DOT safety