Top required skills:

• At least 5 to 7 years of experience in a customer-facing, multi-tier, technology support role

• Experience working with support request ticketing systems, managing ticket updates, completing related documentation, and maintaining customer communications.

• Experience providing diagnosis, problem resolution, and support for enterprise applications and systems.

• Experience supporting networked environments, connectivity standards, security, and related infrastructure and physical layers.

Other required Skills:

• Experience working on project-based teams that follow Agile methodologies.

• Experience with or knowledge of legacy and modern technologies, enterprise-level system design, automation, planning, deployment, security, and administration, system performance monitoring, user directories, virtualization, and network communications.

Candidates MUST be a CURRENT WI resident. NO RELOCATION IS ALLOWED. This position can work remote (within the state of WI).