Job Description

Our global Visual Effects team combines talent with technology, artistry with rigor, the familiar with the fantastic. Our work can be inspiring or invisible, but always unforgettable. From the language of colour to the hand drawn and photo-real, we bring ideas to life through the use of movement, storytelling and timing. 

We are seeking a System Engineer to join our ever-expanding group. The role is a staff role with benefits and will be based in our New York, Manhattan based office.

Technicolor has offices in Los Angeles, Chicago, London, Bangalore and New York each with a local engineering team at each location. You will be working in collaboration with local and worldwide technology team leaders to maintain the upkeep of the facility and service all and any technical needs that arise all while adhering to global standards and practice.

The System Engineer will have the knowledge and confidence to work within the VFX industry and carry out any tasks set by their line managers. The job consists of being the first line of support for any technical queries and helping out any senior/managerial staff within the Technology department. Shift work will be required from time to time as well as working on weekends when required. Depending on experience / aptitude the role could also be intimately involved with network, video and audio services within the facilities.

An important aspect of the role will be to embrace and contribute to documentation procedures and if not already conversant should be prepared to learn to use drawing and other software packages to communicate accurately with colleagues and suppliers. The successful candidate will show a willingness to turn their hand to any challenge presented to them and resource it in a timescale relevant to urgency. This will undoubtedly involve juggling tasks running in tandem and will be reporting to the local Head of Technology.

RESPONSIBILITIES

• Be the first point of contact for all ticket issues from staff and pass that information into Engineering as necessary.
• Provide technical support for VFX Artists.
• Manage ticketing system by logging, escalation and providing feedback to artists
• Support Engineering staff and department and escalate issues as needed.
• With guidance of the Lead Technical Engineers maintain, support and upgrade onsite and offsite equipment, software and cabling.
• Routine maintenance of artist workstations and monitor calibration.
• Scheduled on a shift pattern to provide support and assistance to all staff in the building. Shift as arranged with the Heads of Technology with occasional work outside of normal hours
• Maintain tidiness and safety of all technical areas including MCR, suites, workshops and storage areas.

Qualifications

ESSENTIALS

• General knowledge of internal pc hardware -- graphics cards, memory, storage – and various peripherals.
• Experience in troubleshooting pc hardware and software issues.
• Understanding of core-VFX principles and software, such as Maya, Nuke, Flame, Adobe, Baselight & Teradici.
• Autonomous self-starter.

ADVANCED SKILLS

• Experience with desktop Mac OS and Windows 10+.
• Experience with basic file sharing principles, directory structure, and permissions.
• Knowledge of NFS and Samba a plus.
• Linux experience beneficial.
• Active Directory knowledge beneficial.
• Cloud experience beneficial.

EXPERIENCE

• Able to communicate closely and effectively with people at all levels.
• A degree in technology and or equivalent experience beneficial.

Additional Information

The pay range for this full-time staff position is: $90,000 per year to $95,000 per year, which is a good-faith assessment associated with this position only and pursuant to the New York City Salary Transparency Law.

Interested in working with our team at The Mill? We love connecting with passionate talent, so even if you feel you may not meet the given requirements or your salary expectation is outside the provided pay range, please apply as we may be able to find an opportunity on our team that aligns with your background and career goals

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If you require assistance applying, please reach out to tcstalent@technicolor.com and we'll be happy to assist.

TECHNICOLOR IS AN EQUAL OPPORTUNITY EMPLOYER Technicolor complies and prohibits against discrimination on the basis of race, religion, creed, color, national origin, ancestry, medical condition (including genetic characteristics), mental and/or physical disability or handicap, marital status, sex, age, veteran status, citizenship status, sexual orientation, gender identity, political party preference, political belief, socioeconomic status, familial status, registered domestic partner status, military service, pregnancy, childbirth and related medical conditions and any other characteristic or activity protected by federal, state/provincial or local law.

All your information will be kept confidential according to EEO guidelines.