OVERVIEW

TECHNOLOGIX GROUP IS SEEKING AN EXPERIENCED; HIGHLY CUSTOMER SERVICE ORIENTED PROCESS-DRIVEN SYSTEMS ENGINEER. THIS POSITION REQUIRES A PROVEN TRACK RECORD OF EXCEPTIONAL CUSTOMER SERVICE SKILLS WITH A PASSION TO MOTIVATE AND GROW A TEAM.  THE IDEAL CANDIDATE  FOR THIS POSITION IS A "JACK OF ALL TRADES", WHO ENJOYS THE CHALLENGE OF WORKING ON VARIOUS TECHNOLOGIES AND MENTORING JUNIOR TEAM MEMBERS.  THIS POSITION IS AVAILABLE AT OUR RUSTON OFFICE.  

ESSENTIAL DUTIES & RESPONSIBILITIES

• Provide training and coaching to junior team members
• Provide remote and on-site server/workstation support and maintenance
• Install applications and operating systems on customer hardware
• Test new products and technologies prior to deployment
• Create thorough and accurate documentation on all projects and support incidents
• Administer and support Microsoft-based customer networks
• Investigate user problems and identify their source; determine solutions; test and implement solutions
• Configure and install servers, Windows networks, firewalls, switches and other related equipment, devices and systems

KNOWLEDGE REQUIREMENTS

• All Windows desktop and server operating systems
• Active Directory, Group Policies
• Exchange Server
• Microsoft Office 365 and SharePoint administration
• RMM platforms such as N-Able, LabTech, or Kaseya
• Enterprise-class network equipment such as Cisco, HP, Dell
• Network security products from Cisco, Sophos, and pfSense
• VMware and Hyper-V virtualization platforms
• Veeam Backup and Replication
• SAN or HyperConverged Storage experience 
• Enterprise Anti-Virus platforms such as Sophos, Bitdefender, Webroot, etc.
• All Microsoft Office Productivity Suites – Apple product knowledge a plus, iOS/osX

QUALIFICATIONS

• 4 + years of experience supporting and implementing network and systems infrastructure solutions
• Professional, Industry, and Vendor certifications are required (examples: MS Server MCSA, MS Desktop MCSA, CCNA Routing & Switching)
• Strong technical knowledge and understanding of SMB networks, infrastructure, and equipment
• Ability to concisely document issues and resolution steps

PERKS OF WORKING AT TECHNOLOGIX:

• Career development
• Technologix pays for technical certifications
• Comprehensive health and dental plans
• Paid Vacation and PTO