OVERVIEW

TECHNOLOGIX GROUP IS SEEKING AN EXPERIENCED; HIGHLY CUSTOMER SERVICE ORIENTED PROCESS-DRIVEN SYSTEMS ENGINEER - LEVEL 2. THIS POSITION REQUIRES A PROVEN TRACK RECORD OF EXCEPTIONAL CUSTOMER SERVICE SKILLS WITH A PASSION TO MOTIVATE AND GROW A TEAM.  THE IDEAL CANDIDATE  FOR THIS POSITION IS A "JACK OF ALL TRADES", WHO ENJOYS THE CHALLENGE OF WORKING ON VARIOUS TECHNOLOGIES.  THIS POSITION IS AVAILABLE AT OUR DOWNTOWN SHREVEPORT OFFICE.  REMOTE WORK IS AN OPTION FOR HIGHLY QUALIFIED CANDIDATES.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Review scope of work and manage implementation of projects
• Provide remote and on-site server/workstation support and maintenance
• Install applications and operating systems on customer hardware
• Test new products and technologies prior to deployment
• Create thorough and accurate documentation on all projects and support incidents
• Administer and support Microsoft-based customer networks
• Investigate user problems and identify their source; determine solutions; test and implement solutions
• Configure and install servers, Windows networks, firewalls, switches and other related equipment, devices and systems

KNOWLEDGE REQUIREMENTS

• All Windows desktop and server operating systems
• Active Directory, Group Policies
• Exchange Server
• Microsoft Office 365 and SharePoint administration
• RMM platforms such as N-Able, LabTech, or Kaseya
• Enterprise-class network equipment such as Cisco, HP, Dell
• Network security products from Cisco, Sophos, and pfSense
• VMware and Hyper-V virtualization platforms
• Veeam Backup and Replication
• SAN or HyperConverged Storage experience 
• Enterprise Anti-Virus platforms such as Sophos, Bitdefender, Webroot, etc.
• All Microsoft Office Productivity Suites – Apple product knowledge a plus, iOS/osX

QUALIFICATIONS

• 4 + years of experience supporting and implementing network and systems infrastructure solutions
• Professional, Industry, and Vendor certifications are required (examples: MS Server MCSA, MS Desktop MCSA, CCNA Routing & Switching)
• Strong technical knowledge and understanding of SMB networks, infrastructure, and equipment
• Ability to concisely document issues and resolution steps

PERKS OF WORKING AT TECHNOLOGIX:

• Career development
• Comprehensive health and dental plans
• Paid Vacation and PTO