Position Summary

We are seeking a highly organized, adaptable, and technically proficient Technology & AI Systems Support Specialist to support the setup, management, troubleshooting, and optimization of devices, applications, software programs, and digital systems used in daily business operations. This individual will play a key role in helping maintain smooth technological function across smartphones, iPads, laptops, and a wide range of apps and platforms.

The ideal candidate is comfortable working with both established and emerging technologies, including artificial intelligence tools and new AI systems as they become available. They should be able to assess which tools are most appropriate for specific tasks, support implementation, and help improve efficiency across workflows and systems.

Key Responsibilities

• Set up, configure, organize, and maintain smartphones, iPads, laptops, and related devices

• Install, update, troubleshoot, and manage apps, software programs, and digital tools

• Support the creation, organization, and maintenance of work-related systems, platforms, accounts, and workflows

• Identify technology issues and provide timely, effective solutions

• Assist with integrating new software, applications, and systems into existing operations

• Stay informed about new and emerging AI tools, platforms, and systems

• Evaluate and recommend appropriate AI tools or digital solutions based on business needs and intended application

• Help implement AI systems and support team members in understanding their use and function

• Maintain organized digital processes and documentation for systems, setups, and procedures

• Provide clear, practical tech support and guidance to team members as needed

Required Qualifications

• Proven experience working with smartphones, tablets, laptops, apps, and software systems

• Strong technical skills in device setup, app configuration, program support, and troubleshooting

• Ability to quickly learn and adapt to new technologies and digital tools

• Strong organizational skills and attention to detail

• Ability to work independently, prioritize tasks, and solve problems efficiently

• Clear communication skills, with the ability to explain technical matters in a simple and helpful way

• General knowledge of AI tools and emerging AI platforms, or strong willingness and ability to learn quickly

Preferred Qualifications

• Experience supporting business systems, digital operations, or workflow management

• Familiarity with AI applications for productivity, communication, organization, research, or automation

• Ability to compare platforms and determine the best tool for a given function or project

• Experience helping others adopt and use new technologies effectively

Desired Characteristics

• Tech-savvy and resourceful

• Forward-thinking and curious about innovation

• Dependable, organized, and solution-oriented

• Comfortable in a fast-changing digital environment

• Proactive in identifying opportunities for improvement and efficiency

Work Environment

This role requires frequent interaction with digital devices, software systems, and evolving technology platforms. The ideal candidate is comfortable managing multiple systems at once and supporting both day-to-day technical needs and longer-term technology growth.