Benefits:
Competitive salary
Location
Remote
Experience Level
Mid–Senior Level (5+ years of relevant experience)
Role Overview
The Technology Operations Specialist is a cross-functional technologist supporting data, systems, IT operations, security, and platform administration within a lean environment. This role blends Salesforce administration, helpdesk support, data governance, and operational process improvement to ensure reliable, secure, and well-governed technology operations.
Key Responsibilities
Data & Systems Administration
Administer Salesforce (users, data, reports, dashboards)
Maintain data integrity, quality, and governance standards
Perform data analysis and support reporting needs
Develop dashboards, metrics, and data documentation
Lead data cleanup and quality improvement initiatives
IT Operations & Security
Manage helpdesk tickets (triage, resolution, escalation)
Support end-user systems and technology operations
Administer IAM solutions (Okta, Azure AD, SSO, user lifecycle)
Manage MDM platforms, assets, and device lifecycle
Support cybersecurity, vulnerability remediation, and compliance
Process Improvement & Documentation
Create SOPs, workflows, and technical documentation
Standardize processes and improve operational efficiency
Maintain knowledge base and documentation standards
Drive continuous improvement initiatives
Web & Platform Support
Support website administration and CMS (e.g., Drupal)
Perform updates, troubleshooting, and performance improvements
Ensure platform security and functionality
Required Qualifications
Core Experience
5+ years supporting enterprise IT or operations environments
Experience in cross-functional IT roles (systems, support, operations)
Strong ability to manage multiple priorities in a fast-paced environment
Salesforce & Data
Hands-on Salesforce administration and reporting experience
Strong data management, analysis, and data quality expertise
Advanced Excel and reporting/dashboard development skills
IT Operations & IAM
Experience with helpdesk tools (ServiceNow, Jira, Freshdesk, etc.)
Experience with identity management (Okta, Azure AD, SSO)
Experience with user lifecycle management and access governance
Documentation & Process Design
Experience creating SOPs, workflows, and technical documentation
Strong process improvement and operational efficiency mindset
Preferred Qualifications
Experience with Drupal or other CMS platforms
Knowledge of cybersecurity fundamentals and risk management
SQL or database querying experience
Experience with MDM platforms and asset management
Familiarity with data governance practices
Core Skills & Attributes
Strong “technology generalist” mindset across systems, data, and operations
Excellent organizational and multitasking abilities
Strong problem-solving and analytical skills
Clear communication and stakeholder support focus
High attention to detail and documentation discipline
Ability to work independently in a lean, collaborative team environment
Ideal Candidate Profile
Hands-on Salesforce admin with strong data governance awareness
Experience supporting IAM, helpdesk, and IT operations
Comfortable spanning multiple domains (data, security, web, systems)
Process-oriented with strong documentation skills
Thrives in small teams with broad, high-impact responsibilities
This is a remote position.