W-2 ONLY no Sponsorship no subcontracting

Technology Research Analyst 

Start: 04/27/2026
End: 04/25/2027

Duties: Reviews, tests, and accepts software and hardware as it relates to all supported technologies in the company’s environment. Research and tests both new products and problem resolutions. Manages and maintains an in-depth pool of technical advice and expertise to provide information and guidance of the infrastructure assigned.
•50% Research and stay abreast of all information that may impact the lifecycle of any supported technology or product. Participate in the analysis of the requirements for the enterprise and applying emerging technologies to support long-term business objectives. Assists with various related projects.
•40% Responsible for testing, product review and research as well as documentation efforts. Ensures complete review of products that can fulfill the customer’s business needs and that mitigate risks associated security vulnerabilities.
•10% Establishes and maintains effective working relationships and open communication with vendors, operations, architecture, and management staff.
Skills: Required Skills and Abilities: Knowledge of a variety of information technology products and solutions. Strong research, customer service, verbal and written communication, and presentation skills. Strong attention to detail. Good judgment. Ability to work and communicate effectively with all levels of the IT organization.

Required Software and Other Tools: Microsoft Office. Software and tools will vary based on the technologies supported.
Work Environment: Fast paced, multi-platformed environment which may require action and response 24X7 to support the technical business needs of the customer.

Keywords:
Education: Required Work Experience: 2 Years of specific knowledge of the technology(s) or product(s) to be supported including 1 year directly supporting the technology(s) or product(s).

Required Education: Bachelor's degree in Computer Science, Information Systems, or other related field. or 4 years of job-related work experience or 2 years of job-related experience plus an associate’s degree in Computer Science, Information Technology or other job-related degree
Skills and Experience:
Required Skills:
Microsoft Office

Languages: English, Read, Write, Speak

Information Systems Job Category - Credit Check must be processed during pre-screens.
Required Education: Bachelor's degree in Computer Science, Information Systems, or another related field. or 4 years of job related work experience or 2 years of job related experience plus an associate’s degree in Computer Science, Information Technology or other job related degree

Required Work Experience: 2 Years of specific knowledge of the technology(s) or product(s) to be supported including 1 year directly supporting the technology(s) or product(s).

Role is Onsite
C2 eligibility is required
Line of Business: Workstation Support / Corporate & Commercial Support

Required Technologies: Video chat, Audio & Visual support of Crestron & Extron devices
Crestron
Extron
Microsoft Teams rooms
Audio & Video Installation experience

Day to Day: This position will assist our primary A/V Analyst with installations, operational support, and maintenance for all equipment in our environment.

Soft skills: Troubleshooting skills. Customer service and communication are the biggest skills needed in this role since we directly work with keeping users productive.

About the Team: We have a sub team of 20 members of the greater team of 70 for all of Workstation Support.

NOT looking for: We are not looking for a Desktop technician. This is specifically for A/V needs.